FREESKY eBikeReviews of freeskycycle.com

⁹I had a problem with my Alaska e-bike with the motor not running, i contacted Freesky customer service, Marvin who was handling my case was totally amazing, he went through everything on my bike that could be causing the problem, the brake sensors etc plus other things. After me testing everything he said it was the controller and said my bike was still under warranty and he would send me a new controller, within a week I had the new controller, I fitted it and now my bike is running like new again, love my Alaska pro, fantastic battery life for long rides. Fantastic service from Freesky and a big thank you to Marvin.

Superb ebike, really enjoying it. Had a couple of issues, one with the original light which had a problem with the bracket snapping, however the service was excellent in getting a replacement sent out. This was an even better and stronger front light, so 100% improvement. The second issue was the nylon bushes in the three point suspension bracket( middle of the bike) wore out. Again, new parts sent out and received within two weeks. I’ve done 1400 miles on the bike so far, with a 20 mile round trip commute 5 days a week. Can’t fault it and really impressed with the bike. Can highly recommend. 5*****

DO NOT BUY!! They sell you stock they don't have and will not reimburse you after 2 month without delivery. Customer service guy dodge giving us real upgrade, always promising update soon and disappear when we ask for a refund. This is BLATENT FRAUD.

I purchased 3 Alaska Pro Mountain bikes. Very happy with the purchases. I had an issue with one bike and Horlan made good to fix the issue for me. Im very happy for that. Thank you.

-Canada, B.C. -Horrible customer service. -Fraudulent. -Would not recommend or buy. I ordered a E-bike off Freesky Canadian website. Included shipping in B.C. Order said 5-8 business days for a shipping / tracking number. I never received one or the bike. I contact customer support and spoke with the suppler in B.C. He kept saying it would ship the following week after week. After 8 weeks of this and still nothing. I ended up having to contact my credit card company for a charge back.

The customer service is quick and Easy to access for any information about the product is very good

I recently purchased the Freesky Swift Horse Ultra and have been really impressed with both the bike's performance and the company's customer service. When I initially had questions about speed settings and a minor issue with a brake rotor, Jensen from their support team was extremely quick to assist and sent over a replacement right away. Everything is running smoothly now with zero rubbing issues. Outstanding service and support—highly recommend!

I’m very happy with my ranger air .any issues that I had were resolved . The support has been great. Would buy a freesky e-bike again if the need arises.