FREESKY eBike Reviews | Read Customer Reviews of freeskycycle.com

FREESKY eBike Reviews | Read Customer Reviews of freeskycycle.com

FREESKY eBike reviews

702 approved reviews, newest moderated first

sebastien C.
Sep 12, 2025
Je suis satisfait de mon Swift horse…
Je suis satisfait de mon Swift horse pro x-6e j ai déjà 1600 KLM de fait j avais eux quelque soucis au début mais le service client a été génial ils ont très bien résolu le problème je vous le conseil un excellent achat un vrai monstre fort rapide et confortable sur la conduite merci freesky
Response from FREESKY eBikeSep 29, 2025
Merci beaucoup pour votre excellente évaluation 5 étoiles ! Nous sommes ravis d'apprendre que vous êtes satisfait de votre Swift Horse Pro X-6E et que vous avez déjà parcouru 1600 km. C’est super de savoir que les petits soucis rencontrés au début ont été rapidement résolus par notre service client et que vous profitez maintenant d’une conduite agréable. Nous sommes fiers que vous trouviez le vélo fort, rapide et confortable, c’est exactement ce que nous visons ! Votre recommandation nous touche beaucoup et nous vous remercions de votre confiance envers FREESKY. Si vous avez besoin de quoi que ce soit dans le futur, nous sommes toujours là pour vous aider. Profitez bien de vos balades et merci d’avoir choisi FREESKY !
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Scott
Sep 11, 2025
great customer service
My positive experience with this company is their customer service. We had a couple of minor challenges with our new bikes. However, these people stayed on top of the challenges until they were resolved. You cannot find top notch customer service these days like the service provided with this organization.
Response from FREESKY eBikeSep 29, 2025
Thank you so much for your wonderful 5-star review! We’re thrilled to hear that your positive experience with FREESKY was due to our dedicated customer service. We understand that even the smallest challenges can sometimes arise with new bikes, but we’re so glad to know that our team stayed on top of everything and ensured that your issues were resolved. We take pride in offering top-notch service, and your kind words mean a lot to us. If you ever need any further assistance, we’re always here for you. Thanks for choosing FREESKY!
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carlos C.
Sep 11, 2025
I have few problems with my Ebke but…
I have few problems with my Ebke but all my concerns where address and and sent me new parts. they keep in touch until the problem was resolved. great costumer services and great product
Response from FREESKY eBikeSep 29, 2025
Thank you for your excellent 4-star review! We’re so glad to hear that even though you experienced a few issues, our customer service was able to resolve them quickly by sending replacement parts and staying in touch until everything was taken care of. Your satisfaction is our priority, and it’s wonderful to know you’re happy with both our service and the product. Thank you for your kind words, and we look forward to continuing to provide you with great experiences on your bike. If you ever need further assistance, we’re always here to help!
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eolitek
Sep 11, 2025
I've been an avid bike rider all my…
I've been an avid bike rider all my life, and the Freesky Swift Horse is truly impressive. The fat tires effortlessly smooth out rough dirt roads, and the suspension feels almost like that of a motorcycle. Even after riding 40 km, the battery is barely depleted. Love this bike
Response from FREESKY eBikeSep 29, 2025
Thank you so much for your amazing 5-star review! We’re thrilled to hear that, as an avid bike rider, the Freesky Swift Horse has impressed you. It's fantastic to know that the fat tires and suspension are making your rides on rough dirt roads smooth and comfortable, almost like a motorcycle! We're also glad to hear that the battery life is performing well after such long rides. We truly appreciate your kind words and your enthusiasm for the bike. If you ever need anything, we’re always here to help. Enjoy many more miles on your Swift Horse!
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Wesley A.
Sep 11, 2025
Had battery issues
Had battery issues. multiple times I was contacted by your staff until resolved
Response from FREESKY eBikeSep 29, 2025
Thank you so much for your amazing 5-star review!
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Eric B.
Sep 11, 2025
The response time is the thing that…
The response time is the thing that sticks out the most. I was able to hear from someone right away and they responded very quickly to my questions and replies. The associate and technician had great knowledge feedback. They presented the information to me in small increments and at a level so that a novice could understand. I am extremely grateful and satisfied.
Response from FREESKY eBikeSep 29, 2025
Thank you so much for your fantastic 5-star review! We’re so happy to hear that our response time stood out to you and that you received quick, knowledgeable support. We take great pride in ensuring our team provides clear, helpful information, especially for those new to e-bikes, and we’re glad it made a difference for you. Your satisfaction is incredibly important to us, and we’re truly grateful for your kind words. If you ever need further assistance, we’re always here to help. Thank you again for choosing FREESKY!
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Pierre H.
Sep 11, 2025
Amazing E Bikes love it 👍🏻
I love this new bike and my wife loves hers too handles like no other bike with amazing power as required with an great suspension The batterie last a long long time Still had 100% batterie after riding for 20 miles The service is great with a quick response on any questions Everyone that try’s our bikes love them Wife has a step tru Wild Cat and I have the Swift Horse Pro Both beautiful bikes 👍🏻
Response from FREESKY eBikeSep 29, 2025
Thank you so much for your amazing 5-star review! We’re thrilled to hear that both you and your wife are loving your bikes. It’s fantastic that the Swift Horse Pro and Wild Cat are providing you with such great handling, power, and comfort, especially with the impressive suspension. We’re also so happy to know the battery life is exceeding your expectations—20 miles with 100% remaining is incredible! We appreciate your kind words about our customer service too, and we’re glad to hear that everyone who tries your bikes loves them. If you ever need anything, we’re always here to help. Enjoy many more rides with your beautiful bikes!
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Ellie A.
Sep 11, 2025
I’ve been working with Chance for a few…
I’ve been working with Chance for a few months now trying to resolve my battery replacement and he’s been very helpful. Even through the difference in time zones, he has been very responsive and diligent in helping us. We’re working on getting the right size batteries and he’s still there walking me and updating me along the process. Great experience this far with Chance. Thank you
Response from FREESKY eBikeSep 29, 2025
Thank you so much for your excellent 5-star review! We're so glad to hear that Chance has been such a great help in resolving your battery replacement issue. It's great to know that, despite the time zone difference, he has been responsive and diligent in guiding you through the process. We truly appreciate your patience, and we’re happy to hear that you’ve had a great experience working with Chance. If you need any further assistance, we’re always here to support you. Thank you for choosing FREESKY!
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