FreeRateUpdate.comReviews of freerateupdate.com

Great communication

The loan officer at loan depot was excellent. He was patient, professional and answered all my questions. He made my first refinance a simplified process.

Brent was my lending officer. He is very knowledgeable and patient with me. He answered all my questions and made a daunting task so easy and seamless. He gave me a lot of options and was able to provide me the best rate, compared to 4 other lenders. I will recommend Loan Depot to fam & friends.

Courtney Craig is doing a great job. She is very kind, patient, helpful, polite and professional. I recommend her highly to every customer.

When approached to refinance my house by Loan Depot I clearly stated my requirements: the interest rate, and maximum closing costs, I was willing to pay. The agent (Bobby) promised significantly BETTER terms, so I agreed to proceed. Then, the formal "Loan Estimate" sent to me showed costs over $10,000 more than I had been promised. After many days without responses, and three more Loan Estimates all different but all with unacceptable costs, Bobby promised it would be fixed. Meanwhile I was billed for an appraisal that Bobby said would not be needed. Many days later, Bobby's boss (Rob) called to tell me that the appraisal WAS needed and the costs could not be reduced to anywhere near what I had been promised-- so I cancelled my application, and am still trying to get my appraisal fee back.

R he site works as intended and does its job well. The only thing I can think of that would be an improvement would be if we could choose what form of initial contact to have. For example only text, or only email

Quicken Loans makes refi so easy, especially if you’ve dealt with them before.

Went above and Bretons to get the best deal.