Raymond R.
Where is the customer service?
I happily signed up with this organization because it seemed quick, convenient, and I thought it might avoid conflict when attempting to have my emotional service animal with me in public places. Well...I got the gear alright...but when I went to check on the registration record, I could not find it. The website function to search was down and I contacted Free My Paws. They sent me email instructions to do exactly what I described in my complaint. The search function on the site still does not function...The website still does not identify my dog as registered. HOW IS THIS HELPING ANYTHING? POOR CUSTOMER SERVICE!
Response from Free My PawsJul 28, 2015
Dear Sir Jared in our customer service department tried to contact you today to address your concerns. If you could please contact us at [email protected] we will be very happy to address your issues. We have searched our system and cannot find a record of your registration. Could you tell us your registration number and Dog name please thanks for FreeMyPaws

