Mohamed M.
Excellent customer support (Rica)
Rica helped me out on sending out a replacement tire for me and solved my issue, great person and great customer service!

Freegobikes USA is a pioneering brand in the realm of eco-friendly transportation and personal mobility solutions. Established in 2012 and headquartered in Los Angeles, USA, Freego represents a successful blend of innovative engineering and American brand values. Our journey began in 2013 with the establishment of a state-of-the-art manufacturing facility, leveraging a highly efficient supply chain to swiftly penetrate global markets.Our product portfolio spans a wide range of innovative mobility devices, including Self-Balancing Scooters (Segways, Hoverboards, and Go-Karts), Electric Kick Scooters, and Electric Bikes. Today, we have proudly sold over 1 million units worldwide, solidifying our position as a globally recognized brand.At Freegobikes, we are deeply committed to advocating for green transportation. Our operational strategy and brand development are firmly rooted in the United States, guided by advanced management standards. By integrating cutting-edge engineering with global brand values, we offer distinctive, high-quality products that align with our philosophy of "Free Move, Go Green."Looking ahead, we are dedicated to expanding our sales network, enhancing product quality, and providing localized services. We are actively establishing independent hubs in key regions, including Germany, France, Italy, Central Asia, and Southeast Asia, to better serve our global customers.Freego USA is not just a brand; we are a movement towards sustainable and convenient mobility. We aim to lead the way in offering environmentally friendly transportation solutions, contributing to a greener and more sustainable future for all.
Freegobikes (freegobikes.com) has 50 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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50 approved reviews, newest moderated first
Mohamed M.
Rica helped me out on sending out a replacement tire for me and solved my issue, great person and great customer service!
Shannon
X2Pro is an amazing bike. So smooth. Set up was extremely easy. Highly recommend this product and company!
Dorian A.
great company. Bikes ship fast and easy to assemble. Great customer service and replaces parts when they break.
Response from FreegobikesMay 13, 2026
Thank you so much for your kind support and feedback! 🙏 We really appreciate your trust. Fast shipping, easy assembly, reliable customer service and genuine parts replacement are always what we strive to provide for every rider. Enjoy your ride and stay safe!
Seth
Great bikes and awesome service they are quick to respond and they have you covered if you need anything replaced under warranty amazing all around!
Response from FreegobikesMay 13, 2026
Thank you so much for your kind support and feedback! 🙏 We really appreciate your trust. Fast shipping, easy assembly, reliable customer service and genuine parts replacement are always what we strive to provide for every rider. Enjoy your ride and stay safe!
Damian B.
Very good bikes, costumer service is 10/10 Rica is a very good employee the bikes are sturdy and have good sped and off road ability’s.
Response from FreegobikesMay 13, 2026
Thank you so much for your amazing review and kind words! 🙌 We truly appreciate your 10/10 compliment on our customer service, and we’re thrilled to hear Rica provided you with such a great experience. Our bikes are built to be sturdy, fast, and ready for off-road adventures, and it means a lot that you love the performance. Enjoy every ride, and we’re always here to support you!
Derrick
Enjoying life with the new freego x3 pro. It was definitely worth the wait. My experience with freego’s customer service has been great thanks to Rica. Any issues I have had along the way she has been there to help me through as if it was her own. Big Thanks to Rica
Response from FreegobikesMay 13, 2026
Thank you so much for this wonderful feedback! 🎉 We’re beyond happy to hear you’re loving your new Freego X3 Pro and that it was absolutely worth the wait. It means the world to us that Rica took such great care of you and went above and beyond to help with every issue. We truly appreciate your kind words and big shoutout to her! Hope you keep enjoying every ride with your X3 Pro, and we’ll always be here for you anytime you need us
James R.
Purchased the bike with unknown knowledge of it and took a chance. The bike was shipped farely quick. When i was notified that my bike was delivered somehow my front tire was at a location. I contacted costumer support and Rica helped me out
Response from FreegobikesMay 13, 2026
Thanks for your feedback. Yes. Many buyers are happy with Rica's service. Please keep helping us and support Freego. thanks again.
Reagan R.
So far so good, Freego got shipment out quickly. We had a problem with some missing parts, called the contact number, Rica handled the issue with a pleasant demeanor. Amazingly all the parts arrived the very next day. The bike was easy to assemble, we have a couple other street e-bikes. We’re completely satisfied customers thanks to our Rica at Freego. Dan
Response from FreegobikesMay 13, 2026
Thanks Dan, for your quick feedback. Yes. Many buyers are happy with Rica's service. Please keep helping us and support Freego. thanks again.