FreegobikesReviews of freegobikes.com

Response from FreegobikesSep 15, 2026

Hi, We’re sorry to hear that you feel you did not receive adequate support regarding our affiliate program. However, after reviewing our affiliate records, we have been unable to identify a corresponding affiliate account, commission issue, or support request that matches the experience described in this review. We take feedback from genuine customers and partners seriously, and we would be happy to investigate this matter further. If you were genuinely an affiliate partner of Freego, please contact us directly with your affiliate account information, registered email address, or any relevant communication/reference number so that we can verify the case and investigate it properly. We are always willing to address legitimate concerns, but we also believe that reviews should accurately reflect a genuine experience with the business. Thank you. Freego Customer Support

Response from FreegobikesMay 13, 2026

We are truly sorry to hear about your frustrating experience with ordering replacement parts for your DK200, and we take your feedback very seriously. The reason we kindly ask customers to share a photo of their bike is only to confirm the exact model and version, to avoid sending incompatible parts that end up delaying your repair further. Many of our models have updated internal components over the years, and parts are not universally interchangeable — this step is meant to protect you from getting the wrong item, not to create trouble. We sincerely apologize for the order cancellation confusion, the shipping cost misunderstanding for replacement parts, and any inconvenience this has caused you. It is never our intention to make the parts ordering process difficult for our customers. Our US warehouse is fully operational, and we always strive to ship replacement parts out as quickly as possible. Free shipping applies to full bike orders only, which is stated on our website; replacement parts are calculated with separate shipping fees, and we apologize this was not clear enough for you. We truly want to resolve your parts issue properly. Please reach out directly to our support team via email: [email protected] or phone: 213-640-6875. We will personally verify your DK200 model, process your parts order smoothly, and assist you with everything step by step. We deeply regret the bad experience this has caused, and we will optimize our website description and parts ordering process to avoid similar misunderstandings in the future.

Response from FreegobikesMay 13, 2026

We are extremely sorry to hear about your terrible experience with your X2 replacement rim order, and we sincerely apologize for all the frustration, miscommunication, and delays this has caused you. We deeply regret the inaccurate shipping time estimate, the confusion about warehouse shipment origin, and the lack of timely communication regarding the holiday impact on shipping. It was not right to leave you uninformed and waiting for such a long time. We also apologize that the rim you received does not match the original one on your bike, and for the inconvenience with limited support channels and no direct supervisor contact. This is far from the customer service standard we aim to provide. Our team truly wants to fix this properly for you. Please contact our official support team directly via email: [email protected] or phone: 213-640-6875. We will personally check your order, verify the rim specification, and work out a proper solution to resolve your bike parts issue. We take your feedback seriously, and we will improve our shipping notification, parts confirmation, and customer communication process to prevent this from happening to any other customer again. We are truly sorry for letting you down.

Response from FreegobikesMay 13, 2026

sorry to hear that your bad feeling about our customer service. Did you contact Rica? most buyers recommand her for help. Email [email protected] or call 213-640-6875.

Response from FreegobikesMay 13, 2026

i think it is a misunderstanding. please contact Rica at [email protected] or call at 213-640-6875 .thanks.