Fiona
Why change the site its awful now
Why change the site its awful now. Difficult to use and dreadful. Can I access it the previous way which was so much easier?

A nonprofit and globally local re-gifting and re-use network, each group is moderated by a local volunteer who keeps things flowing along. It's like a cyber curbside, or a family-friendly and scam-free Craigslist for free stuff, keeping good stuff out of landfills to the tune of 32,000 items a day in over 5,000 local groups. Find your local group on Freecycle.org and let the re-use and de-cluttering begin!
Freecycle (freecycle.org) has 243 customer reviews on Five Star Index, with an average rating of 2.2 out of 5.
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Showing 128 reviews with 1 star · Clear filters
Fiona
Why change the site its awful now. Difficult to use and dreadful. Can I access it the previous way which was so much easier?
Mark
Terrible new layout old way so much better
Robert J.
Receiving digests from freecycle,try to open,with new site they won't open,so bloody annoying in this day and age should be so simple.
Response from FreecycleMay 26, 2021
We just rolled out our entire site re-do yesterday. It's quite a big deal for us and has a lot of improvements in it like "alerts" by category and online conversation tracking with items posted. If there is a technical issue like you appear to be facing, we'd like to know the details like what browser, computer, software you use so that we may fix/address the issue. Issues like this are to be expected with such a huge re-do of the site but we apologize for any inconveniences you are experiencing. Please write help at freecycle dot org and let them know the details if you could so we may improve on our charitable nonprofit website for you and for other members globally. Thanks!
Paul D.
The new design is a problem. Firstly the low contrast mid green text is a disaster for people with sight problems. Did anyone take any advice on accessibility issues of was it just "Oooh, nice pretty colours"? Secondly, I receive daily or more emails, some of which are new design and I can't turn off. The old better design showed all 25 listings on the email preview screen and I could quickly scan the lot. Now I have to scroll down through lines of space and low contrast text. TL;DR Sorry, you lost a regular user. Maybe I'll check in once a week or so or when I put something up for donation. Meh.
Response from FreecycleMay 25, 2021
We are editing the color contrasts from the opt-in beta site. We have indeed found that some ESPs portray the colors in low-contrast hues. Secondly, you may, as a member, choose to receive daily digests or individual emails in your settings. The digests are currently still in the old format and have not changed (also on the beta site). You may also, at any time, click on the hovering "question mark" if you need help changing any of your settings. Thank you for your input. Sincerely, Deron Beal
Mycroft S.
I used to be a regular on freecycle, not only getting useful items but passing on many things that I no longer use for others to enjoy. Like so many others on here I hate the new website! It's almost impossible to describe how much without swearing! I have given it time but the old version that offered a simple list that you could click on to see the picture of anything interesing, easy interface and user friendly way of looking at, and offering unwanted possessions or getting things. I DON'T WANT TO SEE PICTURES OF EVERYTHING, ESPECIALLY STUFF THAT HAS ALREADY GONE!!!! Why would anyone think that was a good idea? Please turn the old site back on so we can use it again, in it's current state it's a horrible experience and is so user hostile that I have regretfully resorted to dumping stuff into landfill! A lot of things! The beta website was useless and I managed to use the original for a short time but now forced down the new one I hardly visit the site. Had a look today to see if they have taken onboard what the users are saying but no, it's still the cr*p version! Very sad as this was a great and helpful website, ruined for no good reason! Freecycle, if you read this review PLEASE put the old website back up and admit the new idea has not worked and was a MASSIVE mistake!
Response from FreecycleMay 20, 2021
It would appear from your input that you opted into testing our new beta website. As such, thank you for your input. You may reverse this decision by removing any cookies for Freecycle.org in your browser and then choosing "Return to old site" when the modal pops up for you. Sincerely, Deron Beal
S W.
Absolutely agree with the person last to review. If it works don't fix it. Can't stand the new site.
Cheekychap
If it works don't fix it, because now freecycle just doesn't work!!! Freecycle is a Brilliant concept, was so easy to use and worked a treat. They have now updated it and it kicks you out back onto the old site, which then kicks you out to the new site. So annoying and was clearly never tested before implementing I've lived in the UK for ever, use Vodafone in the UK as my service provider and never had a problem with the site until recently, the old and the new. Tried it on 2 separate phones and a laptop! Switched to another site now that works and won't be coming back to Freecycle! As I said, if it works, don't fix it!!!!
Response from FreecycleMay 5, 2021
We are in the process of beta testing our new website. Members may choose to try out the new/beta site or to remain with the old site for now (but not yet in the UK). Based on your username "Cheekychap" I'm going to go out on a limb and venture a guess that you are in the UK where we haven't even begun making the beta site an option yet for members. This means that you are likely using a VPN or your ISP server is not in the UK and would indeed "confuse" the beta site into thinking you are not in the UK and it would provide you with the option to use the beta site even though it's not ready for the UK yet. You have two options: a) Wait a week or two and the new FC3.0 site will be ready for the UK and live there as well, or b) Clear out your cookies for Freecycle.org and choose "return to old site" and give that a go. It's a very small percentage of members who have IP addresses which don't match their countries but it looks like you are one of them. Sorry for this temporary issue. But, if you hang in there for another week or two, you'll get access to a pretty nifty new site which we truly hope you'll like. Thanks, Deron
harry
Worst possible site to give something for free, even selling on ebay is much easier. Seems like only a few select few are allowed to post and moderators don't seem to exist to aprove your posts. Don't waste time, just go to a charity shop!