Frank PorterReviews of frankporter.com

AWFUL EXPERIENCE ! AWFUL CUSTOMER SERVICE !!!CARELESS UNPROFESSIONAL AND MEDIOCRE.. I rented an Airbnb for my mother and aunties and we had a DISASTROUS experience. FRANK PORTER did NOTHING to rectify ALL THE MISTAKES , the WRONGLY ADVERTISED apartment…etc. No apology and no compensation was offered. They didn’t care to leave 3 elderly women waiting for over 3 hours in an apartment advertised for 3 guests but that can only fit 2 !!! We waited 3 hours with not even a bottle of water. There was linen and towels for 2 and not 3, all the sofa cushion were soaked wet, the bathroom was dysfunctional….the list go on and on… DO NOT RENT WITH THEM!

The company has projected an extremely rosy picture on short term rentals. However the reality is very different. They should project reasonably and not overstate. The company seems to have ethics issues. They project and income of AED 12,000 and surprise surprise - deliver AED 847 in the peak month of Dec 2023. I have requested that they be audited as I clearly suspect wrongdoing by employees or management. There clearly is a corporate governance issue which the company needs to address. They also overcharge on maintenance for small items. Sometimes I believe they make lot more money than what they write in the contract. I would strongly discourage any owner to give their property for rentals through them.

If you are the flat owner and are thinking about renting your flat shortterm, please, do not use services of Frank Porter!! I have very bad experience with them and I terminated the agreement after few months. At the beginning, they projected income for my flat total 87 000 AED, which sounded ok. The problem started in December, when there should be peak season and the income was projected for 16 000 AED. Reality is, that from December 12 to January 5th (when I terminated the income) there was no reservation and my total income was 3 800 AED (4times less than projected). I d be OK with 10,15 or 20% less then projection, but not 4 times less! When I asked them for explanation, the reason they gave me was: "Our projection is great but market has changed." I do not understand what Market has changed means, but when I saw some other shortterm rentals in Dubai, all of them were full for the peak season. So I terminated the agreement and FP charged me 1 500 AED for early termination of the agreement. I had many discussions (email) with their clients service when I was explaining that their poor services management cost me money and I find it highly unprofessional to pay them termination fee, I had also one phone contact with their sales person. Unfortunately no one had the guts to give me contacts of their higher management, I d love to talk to them!! SO when I termintaed the agreement, I asked to send me list of furniture which they purchased for my money - the answer was their procedures do not allow them to send this list. EXCUSE ME? I gave you the money to purchase it and I do not care about your internal procedures. I found contact to their CEO on LinkedIn, send her message and reality? As expected, no answer, do not expect anything else from this company! So overall I highly do not recommend to anyone to start cooperation with this company and if you do, please, do not believe their market analysis and mainly, be aware of their internal procedures, you ll never know what they come up with. Disgusting behavior Zdenek

1 star is very generous for the kind of business they have going on. Avoid there apartment at all cost. I have uploaded pictures of the state of the apartment in JLT!!! Unfortunately pictures can’t show foul smell. My brother did the booking of their dubai Apartments in JLT it was a horrible experience, they refused to relocate me to another unit even when they saw the apartment had foul smell and no running water. Racist company who treat people of color horribly. The customer service person asked us to cancel and then went ahead to charge us for the 5 days stay. Horrible business practices. There need to be some form of justice and I’m sure the UAE authorities would be interested. We won’t let this go.

Liars and awful non existent customer service We booked an apartment via AirBNB and Frank Porter were the hosts Upon arrival we discovered no hot water, no water pressure, blinds that all rattled with any air conditioning on and a fridge that wasn’t working. The door mat at the front door was in two pieces and worn to the max which wasn’t a good first impression at all. We reported this immediately and Frank Porter asked us to stay in the apartment the following morning for workmen to attend, we had to cancel our plans to wait in for workmen as apparently Frank Porter didn’t have a spare key. What letting agency doesn’t have a spare key and expects guests to stay in to wait for workmen? We were told a new boiler would need to be fitted by the workmen On 3rd day of our stay we travelled to Abi Dhabi for 3 days and advised Frank Porter of this, they asked us to leave the key under the mat so that workmen could enter to fix the problem, we refused as the door mat was so worn anyone could of found it and gained access to our personal property whilst we were away for 3 days We asked airbnb to step in early on and advised us that Frank Porter had lied and told them we refused them entry, this is a lie as we didn’t refuse entry we said we were not going to leave the only key we had under the door mat for 3 days where anyone with access to the building (including delivery men) could find it and enter our apartment where our personal belongings were. With many many hours of emails, texts and phone calls between airbnb and frank porter this totally ruined the first 6 days of our holiday. We then were told Frank Porter do in fact have a key, they seemed to want to inconvenience us constantly We have all of this on text from Frank Porter which has been sent to airbnb as proof we are not lying. Upon arrival back to the apartment after our few days away we discovered that someone had been into the apartment, lights were left on, kitchen appliances moved around and personal belongings including my jacket stuffed into a kitchen cupboard sticking out We phoned frank porter and asked for an update as even though someone had clearly been in again the water pressure was not fixed. We were told someone would call us back in 5 mins and 2 hours later we called back again and was told the same thing someone would call us back in 5 mins, this phone call never happened. This was the last straw for us and we left the apartment immediately leaving the case with airbnb to sort our refund out. This again ruined another evening where plans had to be cancelled so that we can move apartments. This has ruined our first 6 days of our holiday with cancelled trips and so much lost time trying to get these things fixed, Frank Porter didn’t want to know they just fobbed us off and lied over and over. Having read the reviews on here now I realise we were not the only ones to have experienced a issue with this letting agent and being in Dubai you so not expect this lack of conduct from company. I would never use Frank Porter nor recommend them to anyone.

Complete scammers! They cancelled my reservation before it began and then refused to refund the money. I had to raise a dispute with my bank. Frank Porter then refunded the money, but immediately withdrew the funds again from my account. I contact them about this and they respond that "I never paid for my reservation." They are professional scam artists, not a business at all! They stole over £4,000 from me and months later I'm still fighting to get it back. AVOID AT ALL COSTS.

THE WORST SERVICE IN DUBAI. They are LIARS AND scammers!!! I cannot explain how bad of a company they are. Don’t let them fool with you their host “Anna “ she doesn’t exist and so does their ethics. don’t pay upfront like we did. They moved us four times in on month because of there irresponsible mistakes of not fixing the homes. They will move you last minute and make your lives a living hell. They don’t even deserve one star

I’m very disappointed.