Frank PorterReviews of frankporter.com

I asked to end up my contract with Frank Porter, And i asked them before if i noticed some damage in the apartment if i could let them know to take care of it. They said YES of course. Then, the day the contract finished, they just let the keys in the apartment and left and, that's it. I found my apartment with broken furnitures, stolen stuffs, and i naturally told them immediately that the last guest damaged the apartment, and they answer they won t do anything since they gave me my apartment back. Yes but they let it to me with damages, it was under their responsability, they didn t take any deposit from the guest. So we will go on court against them.

On arrival we had cockroaches in the dishwasher and on the floor. Our parking space was occupied by someone else. No hot water pressure. Speakers and numerous cupboards broken. No drinking glasses in the apartment. We asked for 2 access cards to the apartment as it was for 2 individuals but with daily chasing we still didn’t get one until over a week into the rental. The other issues were dealt with, slowly, over the first 2 weeks and there was no urgency and little communication from Frank porter. Then the water stopped working completely on 5th February and wasn’t fully fixed until around 12th. During that time their repairs guys came in, flooded one of the bathrooms, then left it in that state overnight. We have video proof of this. We had to find alternative accommodation for these nights as we work and I needed access to water to shower etc. I’ve rung Frank porter trying to sort these issues but their team are hopeless. There is one sweet guy called Gab in their team who tried to help but basically they have to get sign off from managers and from what I’ve gleaned, their managers either refuse to speak to customers or work 1-2 hours a day. It’s so frustrating talking to a member of their team, getting different opinions and advice, and then them lying about when their repairs team will come round. We paid 41,000 AED (almost £9,000) for this property for less than a month. Frank porter have refunded us 30% of ONE NIGHT’s rate for all these issues 🤣 (around 500 AED, ie £100). As I’ve had to ring them so many times to chase them, my phone bill has actually worked out as 3 times the amount they’re willing to return us. This is the second apartment we have rented from Frank porter. First one had drainage issues and constantly smelt of faeces. They also didn’t fix those issues and we should have learnt our lesson but it was short term and we believed it to be a one off. We’ve now rented a new apartment through Haus and Haus. Really fantastic service so I would recommend contacting them if renting in future. Ps they are continuing to tell us they have sent us the money they promised but refuse to give a reference or a date it was transferred on. I think these people are crooks.

As a property owner, I engaged Frank Porter to manage one of my prime properties in Dubai. Unfortunately, my experience has been deeply disappointing. From exorbitant fees for minimal service to neglecting essential maintenance tasks, I've felt continuously taken advantage of. I made a reservation with them through one of my friends .. surprisingly the amount billed for the stay was much higher that what was paid for me !! Despite their promises, issues remain unresolved, and necessary repairs go unattended. Regrettably, based on my firsthand encounters, I cannot in good conscience recommend Frank Porter's services to anyone. I terminated the contact with them .

We booked one of their apartments in Dubaï back in September 2023 for a one-week stay in March 2024, so more than 5 months in advance. While I mentioned that I was traveling with a 2-year old baby and a 7-month pregnant wife, they canceled my booking less than 24 hours in advance for no reason. I arrived in Dubai with my family with no housing and I had to find a last minute solution. I did not receive any compensation nor any relocation solution. Shame on you Frank Porter. I highly recommend you NOT to book anything with them, there are plenty of other companies for apartment renting, which are much more reliable, respectful and professional.

Som jeg plejer når jeg rejser booker jeg gennen booking eller hotels.com. Jeg bookede som jeg plejer når jeg er i Dubai, i marinaen. Det viser sig jeg har booket en lejlighed som Frank porter har lagt på booking.com. Jeg får så en mail fra Frank porter inden afrejse hjemmefra at de vil have jeg sender dem e af pas og overføre 3000 dkk, hvilket vi gør. Yderligere skriver Frank porter vi får adressen 2 timer før tjek ind som er kl 15 Dubai tid kl 12 dansk tid. De prøver så skriver de ( ser jeg senere når jeg er landet i Dubai) at de ikke mener foto af pas som jeg sendte 1 dag før afrejse er god nok. ( sent de skriver det). Vires fly er 1,5 timer forsinket, så vi lander i Dubai 01.30 nat. Derefter skal vi gave vores bagage og direkte ud i den forud bookede bil gennem booking.com Da vi så lander ved adressen Al majors tower 3, er der intet klar. Nat vagten prøver at hjælpe os men det lykkes ikje. ( Frank porter har modtaget mine 3000 dkk) men alligevel sørger de ikke for at vi kan få adgang ril kejlidgeden. Så der står vi kl 0300 nat og skal finde et sted at overnatte, det tager så 2 timer, da ingen hoteller tager folk ind fe faden, for alle 4 sagde de var film booked. Nattevagten havde ringede til hotel ved siden af nuran, men de oplyste nattevagten i telefonen de var optaget. Jeg går så derover efter 2 tiner da vi skal låne toilet, snakker med receptionisten og han kan huske mig fra året før hvor vi boede på nuran, han finder så et værelse til os. 1500 dkk. Sagen efter ringer jeg til Frank porter efter at ha købt simkort Dubai og vi kommer ind. Klart jeg skriver til booking.con efter ferien men mener i folk skal vide at Never book noget der står Frank porter op. Ps.den lejlighed 802 var super dejlig at være i ud over der ikke var noget varmt vand når du skulle i dad, e Døren kunne heller ikke låse når vi gik ud. ALDRIG. FRANK PORTER Og Frank …. Hvis i kæser dette vil jeg med glæde hjælpe her med hvordan i gør jeres business bedre og nemmere for folk der vil booke Med venlig hilsen Lara Denmark

*** DO NOT RENT FROM FRANK *** Frank is a liar and lacks transparency, as many issues occurred during our stay. There was ongoing construction that was not mentioned at all. It took over three days to get the cribs we requested, and Frank kept lying to us day by day. It was the worst experience ever. Frank doesn't care about you because he has 117 units to take care of. Stay away and save yourself the headache and money.

The situation is very bad, except for the pictures, the host is not responding, and the Internet is not active. it's so bad. It will never be repeated, and I do not recommend it. Exfoliating additives, bad baths and unusable bathtubs.

THE WORSE COMPANY TO BOOK WITH. We had such a bad experience with Frank porter on airbnb. They won’t post my review on there so I’ll post it on here. We got to the airbnb. Not enough utensils or amenities. Constantly, asking for items like towels. When I changed the sheets the duvet had rodent poo stuck on it. They took hours to get back to me with a clean duvet. They cleaned my room and charged me for it. Things I complained about Rodent droppings Bad smell constantly Leaking sink Not enough kitchen utensils and pots and pans Not enough towels Broken clothes drying rack Coffee machine and kettle but no toaster Fire alarms going off early mornings of the day Sunday cleaning pool making lots of noise Frank porter should not do business with anyone