edwin M.
Never again!
This is the second time I’ve been tricked by Frank Porter. The apartment itself is fine, but the service is absolutely terrible. I was supposed to receive an access code in the app to open the door—of course, I didn’t. They told me to install the app, which I did, but the code didn’t work. There was supposed to be a company representative on site—there was nobody. The security guard didn’t know anything. I spent an hour on the hotline before anyone explained what was going on. The keypad/app lock didn’t lock the apartment at all! In May this year, just a few hours before my arrival, they cancelled my reservation and tried to push me into a smaller apartment instead. A complete disaster—I will never use this company again.
Response from Frank PorterMar 12, 2026
Dear Edwin, We regret that your experiences did not meet expectations. In May, unforeseen technical issues required an alternative apartment, which we provided immediately along with full instructions and multiple attempts to contact you. For your December stay, check-in instructions, the Keyless app, and a dedicated hotline were provided well in advance, and our team guided you remotely when needed. While we regret any confusion, all standard procedures were followed. We take feedback seriously and have updated our processes to ensure a smooth experience for all guests. Kind regards, Frank Porter Team