Stephen
Infuriating Problem Dodging Charlatans
FrankPorter.com are an AirBnB host management service in Dubai. They are also dishonest, deceptive, deceitful, disorganised, utterly unprofessional and completely incompetent. I strongly suggest you supplement this review by carefully reading the AirBnB reviews of all their managed properties and understand the recurring issues listed. FrankPorter.com list properties with staged pictures (as advertised on their website) and don't actually provide the furniture shown in listings. In our case basic furniture was missing completely. When interrogated on the issue their response was "we don't provide that". They will also claim amenities or facilities are available, that are not. In our case, as an example, we expected a "dedicated workspace" which did not exist. They will not provide more than one key per property, regardless of the number of people staying. Which logistically doesn't add up if there is more than one person staying. Requests for further keys are met with suggestions such as "did you search the apartment for other keys" and after days and days of chasing eventually stating "we don't provide that". The apartment we stayed in had blocked shower and sink drains which they committed to resolving, but never did. They "organised" maintenance to come to the apartment a number of times, which we waited for, but they never showed up. We showered in water past our ankles every day. The standard of cleanliness in general was very poor and I feel like the apartment was not cleaned (at least properly) prior to our arrival. There was lipstick on cups, the toilet had “stains”, and to our horror we found the duvet to be COVERED in blood when we made up the bed one evening. The WiFi didn't work properly with extremely slow speeds not suitable to a working environment that they claimed was provided. (dedicated workspace). The extent of their resolution was to "re-start the router" then ignoring further requests to resolve the situation. FrankPorter.com will respond to messages but consistently dodge the actual question(s). Any response provided will be noncommittal, until such point they just ignore the issue and stop responding on it. They are absolutely infuriating to deal with and will only engage you in a war of attrition on any issue you face. They have next to no intent of helping you or addressing any of your real and most basic problems. They actively deflect and dodge all problems with nonsensical excuses, noncommittal timeframes or just plain ignoring. Again, read their other reviews on AirBnB where this is a recurring theme and satisfy yourself whether you want the stress and frustration of having to deal with them. My advice is to stay well clear of this disaster of a company.