FragranceXReviews of fragrancex.com

Response from FragranceXOct 20, 2026

Hi there! We’re truly sorry for the frustration and disappointment this experience has caused. Receiving a faulty item is unacceptable, and we understand why you’re upset about being asked to pay return shipping when the product arrived unusable. We’d appreciate the opportunity to review your case and help find a fair resolution. Please contact our customer service team at [email protected] or 1-888-557-3738 so we can look into this further and assist you. We sincerely apologize for letting you down.

Response from FragranceXOct 20, 2026

Hi Kristin! We’re sorry to hear that the Cashmere Mist samples did not smell as you expected, especially since you’re familiar with this fragrance. We understand how disappointing it is when a scent doesn’t match your previous experience. Please reach out to our customer service team at [email protected] or 1-888-557-3738. We’d appreciate the opportunity to review your concerns and help with your return questions.

Response from FragranceXOct 20, 2026

Hi Staif! Thank you for sharing your feedback! We’re so happy to hear that you enjoyed your fragrance. We truly appreciate you choosing us and hope to help you discover more favorites in the future. ✨

Response from FragranceXOct 20, 2026

Hi Gary! We’re delighted that you found your favorite perfume with us, especially one that’s difficult to find where you live! We know how special it is to be reunited with a beloved fragrance, and we’re grateful you chose to shop with us. We hope to help you find more of your favorites soon! ✨

Response from FragranceXOct 20, 2026

Hi Jose! We’re truly sorry that your order never turned up and understand how frustrating it must be to check your mailbox, apartment complex, and with your neighbors without finding your package. We know how disappointing this is when you’ve paid for something you were looking forward to receiving. Please contact our customer service team at [email protected] or 1-888-557-3738 so we can review the delivery details and help investigate what happened. We sincerely apologize for the inconvenience and hope we can help resolve this for you promptly.

Response from FragranceXOct 20, 2026

Hi Dean! We’re very sorry that one of your items arrived broken and that the reimbursement did not meet your expectations. We understand how disappointing it is to receive a damaged product, and we’d appreciate the opportunity to look into the situation more closely. Please contact our customer service team at [email protected] or 1-888-557-3738 so we can review your case and assist you further. We apologize for the frustration this has caused.

Response from FragranceXOct 20, 2026

Hi Jon! We’re sorry to hear about your disappointment with the fragrance and the difficulties you encountered with returning it from the UK. We understand how concerning it is when a product doesn’t meet your expectations, especially when international shipping restrictions make returns complicated. We take concerns about product authenticity seriously and would appreciate the opportunity to review your experience. Please contact our customer service team at [email protected] so we can look into your concerns and discuss the available options. We’re sorry this experience has left you feeling disappointed.

Response from FragranceXOct 20, 2026

Hi Judy! We’re so glad you’re happy with the size and value of your purchase! We truly appreciate you shopping with us and hope you enjoy every moment with your fragrance. 🌸