Ordered some perfume and after 15 days had to chase for updates Vai customer care only to be told that it's not shipped yet and they are cancelling the order !! Now I don't have enough time to order something else as it was meant to be a gift.
Response from FragranceXJul 15, 2026
Hi Aju!
We’re sorry to hear about the inconvenience with your order.
We understand how frustrating it can be when an order intended as a gift cannot be completed as expected. After reviewing your order, we see that it was canceled and a refund was issued. We apologize for the disappointment this caused and appreciate your understanding. 📦
Thank you for giving us the opportunity to address your concerns!
JK
Judit K.
It was a good experience
Everything handled courteously and promptly.
Response from FragranceXJul 15, 2026
Hi Judit!
Thank you for your kind review!
We're delighted to hear everything was handled courteously and promptly. Thank you for choosing FragranceX.com! ✨
ED
Elizabeth Diane M.
The cologne is mainly alcohol
The cologne is mainly alcohol
There's no fragrance!
IT IS -NOT- L'AIRDUTEMPS!
ITS A FRAUD!
Response from FragranceXJul 15, 2026
Hi Elizabeth!
We are sorry to hear you were disappointed with your fragrance.
FragranceX.com proudly guarantees that all of our products are 100% authentic and sourced from trusted suppliers. If you believe there is an issue with your order, please contact us at [email protected] so our team can review your concerns and work toward a resolution. 📦
Thank you for giving us the opportunity to assist you!
MN
Margaret N.
Perfume has gone bad before opening
Bought Elizabeth Taylor Passion and on using for the first time found it had gone to acid. Smelt like vinegar. I presume a factory mishap. Totally unusable. I contacted FragranceX who obviously want it returned. Presumably they don't believe me. But they expect me to pay for postage to the US from UK and they will not reimburse this. Considering this perfume is totally bad and unusable I am astonished. I am in my 70s and I'm so surprised a company would treat you like this so I look like I've lost money I really cannot afford to do in the current climate. I definitely won't purchase from them again A UK company would certainly not treat you in this way. Very poor customer service.
Further to the response from Fragrance X. The cheapest cost to return would be £9.00 . As the product was £23.16 I'd only get £14 back which is not ok.
Response from FragranceXJul 14, 2026
Hi Margaret!
Thank you for sharing your feedback. We are truly sorry to hear about your experience and understand how disappointing this has been. 😔
After reviewing your case, we can confirm that we offered a return so we could inspect the product, as this is part of our standard process whenever a product quality concern is reported. While we are unable to provide prepaid return labels for international returns, you are welcome to use the carrier of your choice. Once the item is received and inspected, we will proceed according to our return policy.
We appreciate your feedback and are sorry we were not able to provide the experience you expected.
SA
SardonicJoanz
Great option for fragrance
Items are authentic and in good condition. Fragrances are fresh with no signs of any degradation. Very happy to continue purchasing from this company.
Response from FragranceXJul 14, 2026
Hi SardonicJoanz!
Thank you for your wonderful review and for choosing FragranceX.com!
We are delighted to hear your fragrances arrived fresh, authentic, and in excellent condition. Your continued trust means a great deal to us. ⭐
We look forward to serving you again soon!
BN
Bibi N.
%100 satisfied 👍👍👍
I ordered one "Wish EDP 2.5 OZ" from FragranceX. It came fast and it was genuine. Original and I enjoy using it. It was what they had promised. ❤️👍👍👍
In contrast, I also ordered 3 from "Gift Express" which was awful, fake and made me angry because I can't reach anyone to complain. They lied about their perfume being authentic and genuine. If I could give them less than one star I would do so!
Please be careful not to be cheated of your money and time! Imagine my frustration after waiting 10 days to get it. Never Gift Express again.
5 stars for FragranceX.
Response from FragranceXJul 14, 2026
Hi Bibi!
Thank you for your amazing review and for choosing FragranceX.com!
We are thrilled to hear your fragrance arrived quickly and that you are enjoying an authentic, genuine product. Your kind words and trust in FragranceX.com truly mean a lot to us. 💫
We look forward to serving you again soon!
DR
David R.
FraganceX se lava las manos y no acepta tomar parte de responsabilidad con el desastre de courier con quien trabajan
En términos de atención al cliente no me puedo quejar; James ha sido muy amable atendiéndome. No obstante, la empresa trabaja con SEUR en España, cuya gestión ha sido absolutamente negligente. El seguimiento del envío apenas se actualiza, no tengo idea de cuándo llegará mi pedido y, lo que es peor, han afirmado que la dirección de entrega era incorrecta o que había dado instrucciones de entrega, lo cual es falso. He revisado en varias ocasiones la dirección de entrega que figura tanto en mi pedido como en la información de SEUR y es completamente correcta.
Además, no existe una forma efectiva de contactar con SEUR y, cuando pedí ayuda a FragranceX, se limitaron a indicarme que no eran responsables de la entrega, sin ofrecer ninguna solución o asistencia adicional.
Entiendo que el transporte lo gestione SEUR, pero como cliente mi contrato de compra es con FragranceX y esperaba un mayor apoyo para resolver la incidencia. Dadas las circunstancias, no puedo recomendar comprar en esta empresa, ya que la experiencia postventa ha sido muy insatisfactoria.
Dispongo de pruebas de que la dirección de entrega es correcta y nunca tuve la posibilidad de facilitar instrucciones de entrega, por lo que la explicación ofrecida por la empresa no coincide con lo sucedido.
Response from FragranceXJul 14, 2026
Hola David,
Gracias por compartir tu experiencia. Lamentamos sinceramente la frustración que esta situación te ha causado. 😔
Tras revisar tu caso, confirmamos que el inconveniente se debió a que la dirección de envío ingresada en el pedido era incorrecta. Antes de que un pedido sea enviado, existen varias oportunidades para verificar la dirección, durante el proceso de compra, en la pantalla de confirmación del pedido y en el correo electrónico de confirmación que se envía inmediatamente después de la compra.
Una vez que el pedido ha sido despachado, ya no es posible modificar la dirección desde nuestro sistema. Por ello, te indicamos que contactar directamente al transportista era la mejor opción, ya que solo ellos pueden evaluar si es posible redirigir el envío.
Lamentamos que esta situación no haya cumplido con tus expectativas y agradecemos tus comentarios, los cuales nos ayudan a seguir mejorando en FragranceX.com.
ST
Sharon T.
Very affordable and coupons were…
Very affordable and coupons were available to purchase!
Response from FragranceXJul 13, 2026
Hi Sharon!
Thank you for your wonderful review and for choosing FragranceX.com!
We are delighted to hear you enjoyed our affordable prices and available coupons 💫
We look forward to serving you again soon!
