FragranceXFragranceX is listed under Cosmetics & Makeup.
FragranceX (fragrancex.com) has 21,779 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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DR R.
Amazing seller 10/10!! Authentic colognes and well packing also fast shipping and great service!
Response from FragranceXJul 23, 2026
Hi DR Rockzo! Thank you for your amazing review! 💫 We're thrilled to hear you were happy with the authentic fragrances, careful packaging, fast shipping, and great service you received from FragranceX.com. Your support truly means a lot to us. We look forward to serving you again soon!
SummerDreaming
Because of the cancellation of both my orders and FragranceX.com's billing dept. not speaking with customers over the phone, I did send the billing dept. an email requesting an answer as to why my orders were cancelled. All I got from them was an email giving me a "ticket" number and saying I'd receive a response from them regarding my inquiry within 1 business day. That was on Monday, July 20. Today is Wednesday, July 22, A SECOND BUSINESS DAY, and I still have not received a response to my email. This is NOT surprising considering they cancelled two of my orders - even though one order had already been approved by and PAID FOR by my credit card company. I AM DONE WITH FRAGRANCEX AND WILL NEVER ORDER FROM THEM AGAIN. I'd suggest no one else order from them either because there is no reason they should have cancelled my orders.
Response from FragranceXJul 23, 2026
Hi SummerDreaming! Thank you for taking the time to share your experience. 📦 We're sorry to hear about the frustration caused by your canceled orders. After reviewing your account, we found that the orders were canceled by our Billing Department following a security review. For security and privacy reasons, specific details regarding these decisions cannot be provided over the phone. If you have any additional questions, please contact us by email so our Billing Department can further assist you. We appreciate your feedback and hope to have the opportunity to serve you again in the future!
Celvin V.
Ise dos pedidos y no me llegaron por qué les pondría una buena respuesta
Response from FragranceXJul 20, 2026
Hola Celvin! Lamentamos que tus pedidos no hayan llegado. Después de revisar tu caso, vemos que los pedidos no pudieron ser entregados porque la dirección de envío ingresada estaba incompleta. Te recomendamos verificar cuidadosamente la información de envío al realizar futuros pedidos para evitar este tipo de inconvenientes. Si necesitas más ayuda, por favor contáctanos en [email protected]. 📦 ¡Gracias por darnos la oportunidad de ayudarte!
Janna
Package(box) was torn and my Yara White was missing.
Response from FragranceXJul 20, 2026
Hi Janna! We’re sorry to hear your order did not arrive in perfect condition. We understand how disappointing it is to receive a damaged package with a missing item. Please contact us at [[email protected]](mailto:[email protected]) if you have not already done so, and our team will be happy to review your order and work toward a resolution. 📦 Thank you for giving us the opportunity to assist you!
sAM
Loved loved the service! At first i was skeptical because i wasn't sure if it was a legit website and after two years i took the leap! Glad i did. Loved my purchase loved the packing and the care. Delivery was fast. You have a customer who will come back again soon.
Response from FragranceXJul 17, 2026
Hi Sam! Thank you for your wonderful feedback. We are delighted you decided to give FragranceX.com a try after all this time. It is great to hear you loved your purchase, the careful packaging, and the fast delivery. 🚚 We look forward to welcoming you back again soon!
M M.
Great Prices and Products! Very Fast Delivery!!
Response from FragranceXJul 17, 2026
Hi M M! Thank you for your great review. We are happy to hear you enjoyed our great prices, quality products, and very fast delivery. We truly appreciate your support of FragranceX.com. ⭐ Thank you for choosing us!
Liviu Gabriel B.
I received a damaged item, half empty, that was clearly packed like that. Item was sealed, cardboard box stained but dry and no smell of perfume. I have sent pictures and last message was "We will conduct a thorough investigation".
Response from FragranceXJul 16, 2026
Hi Liviu! We’re sorry to hear your item did not arrive in the expected condition. We understand your concern, and we can confirm that your case is currently being reviewed. We see you contacted us on 07/14, and our team is actively investigating the issue. Our typical resolution time is 24 to 72 hours, and we appreciate your patience while we complete the review. 📦 Thank you for giving us the opportunity to make this right!
Martyn B.
This site sells counterfeit products. They show a legitimate bottle of cologne, advertise it as a travel size, but what you get it as amateur attempt to place the legitimate product inside a travel container. The scent also smells watered down compared to the normal bottle I can compare it to. I can't believe they're allowed to trade in the UK. Update following their reply. I did contact them and they refused all allegations. I contacted my credit card company, who agreed with me and refunded the payment.
Response from FragranceXJul 16, 2026
Hi Martyn! We’re sorry to hear your fragrance did not meet your expectations. FragranceX.com proudly sells only 100% authentic, brand name fragrances sourced from trusted distributors and authorized suppliers. We do not sell counterfeit, imitation, or watered down products. If you have any concerns about your order, please contact us at [email protected] so our team can review your case and assist you further. 📦 Thank you for giving us the opportunity to assist you!
