FragranceXReviews of fragrancex.com

Update: Got response later in Dec and received parcel in order in SA 6 weeks after placing. No real tracking info from the couriers but at least I got it and it seems original. Will use again because of the very good prices - you win some you lose some. Previous review mid Dec: Still waiting for order #38606480 placed on 29 November. No tracking information or response to requests for support.

Well I have deleted my last review as after 8 days of no communication my parcel landed in the uk and was delivered the next day. Smells great too.

They were neatly packed and arrived in a timely manner. Thank you very much.

Without doubt the worst company I have been unfortunate enough to deal with. After numerous emails were ignored to try to decipher where my order had gone the only thing that spurred them into any action was the threat that I would seek a refund through my card provider. When I pointed out how terrible their communication had been I was then told that I would not be able to purchase anything from them again. Quite presumptuous on their part really as no person of sound mind would ever consider dealing with such a company following this degree of terrible service. Do yourself a favour and avoid this bunch of jokers at all costs.

Late replies from customer service. No tracking at Dpd website but perfume finally arrived 2 weeks later but quality is great and price was reasonable

Absolutely the worst online shopping experience I’ve ever had! I ordered on the 8/12/20, it was processed at JFK airport on the 11/12/2020 and it’s been there ever since! And it’s now 20/12/2020. The only help I received from FragranceX was an email telling me that my item has definitely been despatched! Really? Yes, I already see that but, it’s been at JFK for 9 days now! Terrible experience!

Easy to order. Received on time. No inconvenience in any way.

Received my perfume fine however after looking on a website at home (UK) i found the exact same perfume for less and 100ml instead of the 50ml i ordered. So after looking at their return policies i thought it would be best to arrange a return by using the label sent by them. Item was posted and tracked. It says it has been delivered but no communication from fragrancex whatsoever. No one replies to emails or any updates on my refund. But they were quick to reply to me when i said i wanted to return the item. Now i have been left without my money or perfume. Edit: Refund finally received 13th January 2021.