FragranceXReviews of fragrancex.com

I purchased a bottle of of ysl and I took the bottle into the mall and asked the people was the bottle real and they told me that the bottle was not real and that it was a knock off I paid 134 dollars for that bottle it’s not right to get something that not real I advise that everyone take it to the mall and see if it’s real or not

Pricing, packaging and mail service is always good with Fragrance X. I’ve ordered a number of times, my “go-to” perfume source.

Love it will be ordering more

hice una compra me enviaron un correo para pedirme un numero de verificación para comprobar que la tarjeta era mia, se los envie y al otro dia me devolvieron el dinero me hicieron fue perder tiempo.

I have been ordering from this website for about 5 years now and they never disappoint in the pricing and delivery time.

I wouldn't recommend FragranceX based on my experience, particularly if you're ordering from the UK. I placed and paid for an order in good faith, but FragranceX subsequently cancelled it. When the refund was processed, I received back less in GBP than I had originally paid because FragranceX processes transactions in US dollars and the exchange rate had changed. I contacted FragranceX and explained that, through no fault of my own, their cancellation had left me financially worse off. Their response was essentially that they had refunded the same amount in US dollars and that any difference caused by currency conversion was a matter for PayPal. While I understand how currency conversion works, that misses the point from a customer's perspective. I paid the amount requested, FragranceX cancelled the transaction, and I ended up receiving less money back than I had paid. What concerns me most is that FragranceX wasn't prepared to reimburse the difference despite the cancellation being on their side. It means UK customers should be aware that if FragranceX cancels an order, you could potentially lose money simply because exchange rates have moved between payment and refund. This was my first order with FragranceX, and unfortunately the way the cancellation and subsequent complaint were handled has given me no confidence in ordering from them again. Further more @FragranceX, following your reply Thank you for the response, but unfortunately it doesn't change my view of the situation and I won't be shopping with FragranceX again. The fundamental issue is that the order was cancelled by FragranceX, not by me, yet I was the one who ultimately ended up financially worse off. When I contacted you about this, no attempt was made to find an alternative solution or make good the loss caused by the cancellation. There were several options that could have been explored. You could have contacted me to see whether I was willing to wait for the item to come back into stock, offered an alternative fragrance, provided store credit for the difference, or proposed another solution that would have meant I wasn't left out of pocket because of a cancellation that was outside my control. Instead, I was simply told that the correct amount had been refunded in USD and that the resulting loss in GBP. Your response here says that you understand my frustration and are sorry that I didn't feel heard or supported, but there is still no offer to actually put the situation right. That is ultimately what matters to me. As a customer, I shouldn't carry the financial consequence of a retailer cancelling an order. Given that this was my first experience with FragranceX, and the way the issue has subsequently been handled, I wouldn't feel confident placing another order and risking the same thing happening again.

Excellent product!!!

Overall a good experience with this company. Good inventory available with fair prices. The fulfillment and shipping took within a week from start to finish. Will do more business with this company in the future.