Chris B.
I was a loyal customer
I was a loyal customer, for years, finally building up over 2,000 "loyalty points" in order to get a better discount. When I went to use the discount I shockingly found out that the program was fake. The discount they offered was already LOWER than the fake discount they offer to everyone... on every product. When I tried to speak to customer service, they were rude and irritated with me that we wanted our discount they offered after spending over $1,700 in less than than three months. I would like to believe that we were VERY loyal customers, but clearly we are are merely garbage to them. On the good side the rude CS agent "understands my feelings". Never Again. Other companies actually want my business. EDIT 2021.11.03 : TrustPilot is requesting further information which I have privately provided, but since it was requesting a single order number, I figured it was important to also note that this was poor service after a long period of my misplaced loyalty. To be very clear, this was $2,454.21 spent over time with this company, and $1802.99 in a single month earlier this year. Afterwards They refused to honor the loyalty rewards program listed on their site. Maybe this is just not considered to be a large enough purchase from them. If TrustPilot wants to dispute this I have all order numbers, dates, and purchase totals to verify my claim.
Response from FragranceXJan 5, 2022
Hello, Thank you for taking the time to write a review. We appreciate the feedback. I have reached out to you via email. I look forward to speaking with you. Thank you and we hope you have a wonderful week!