Selkie P.
Fulfillment longer was longer than expected
I love the item that I ordered/received. But usually when I order, I get a free sample with it, and did not this time.. Also, the fulfillment time and the delivery time was longer than I expected. Order was placed 1 August; I received an email on 9 August stating they had "finished picking and packing your order" (it was only one item); delivered on 12 August. It seems orders are taking longer to be received now, than at the height of the pandemic. But to be fair, it seems to be all businesses, not just this one.
Response from FragranceXNov 16, 2021
Hello, We truly appreciate your feedback. We take our customer's experience very highly here at FragranceX and we love to see our customers happy. We hope to serve you again soon in the future! Have a great day!