FragranceXReviews of fragrancex.com

Response from FragranceXSep 14, 2026

Hi Melinda! Thank you so much for your wonderful feedback! We’re thrilled to hear that FragranceX.com has become your go-to source for your favorite Jo Malone perfumes and lotions. It’s great to know you’re enjoying our selection and deals! We look forward to helping you find more of your favorite fragrances! ⭐

Response from FragranceXSep 14, 2026

Hi Lestarr! Thank you so much for your kind review! We’re delighted to hear that you’re happy with the delivery and quality of your products. We truly appreciate your support and are so glad to have you as a FragranceX.com customer! We hope to serve you again soon! ✨

Response from FragranceXSep 14, 2026

Hi Kim! Thank you for sharing your feedback, and we’re very sorry to hear about your experience with the fragrance. We understand how disappointing it is to receive a product that does not smell as expected, especially when you have already reached out for assistance. We would be happy to look into this for you and work toward a resolution. Please contact our Customer Service team with your order information so we can review the issue and assist you with the appropriate next steps. We sincerely apologize for the frustration and appreciate the opportunity to make this right.

Response from FragranceXSep 14, 2026

Hi Edwin! Thank you so much for your wonderful review and continued support! We proudly confirm that all of our products are 100% authentic, and we’re thrilled to hear you were pleased with your purchase and the price. It means a lot to us to have you as a repeat customer! We look forward to serving you again soon! ⭐

Response from FragranceXSep 14, 2026

Hi Miss Taylor! Thank you for taking the time to share such detailed feedback. We’re truly sorry for the frustration and disappointment you experienced with your orders. We understand how upsetting it can be when an order does not arrive as expected, particularly when it was intended as a gift, and we’re also sorry that your interactions with our team left you feeling dismissed or unheard. We take concerns regarding delivery, cancellations, and customer service seriously. While international orders can involve circumstances outside our direct control, we understand that this does not lessen the frustration when you are waiting for a package and trying to resolve the situation. We’re sorry that your overall experience did not meet the level of service we aim to provide. Do not that your ticket is still opened and getting worked on. We appreciate you bringing these concerns to our attention and regret that we were unable to provide the experience you expected.

Response from FragranceXSep 14, 2026

Hi Ruth! Thank you for taking the time to share your feedback. We’re sorry for the confusion and frustration regarding the amount reflected on your statement. When an order is processed in a currency different from the currency of your card or bank account, your financial institution may apply its own foreign currency conversion or exchange rate, which can result in an additional amount appearing on the statement. We understand your concern, and we appreciate you bringing this to our attention. We hope we can have the opportunity to provide you with a better experience in the future.

Response from FragranceXSep 11, 2026

Hi Cora Marie! Thank you so much for your wonderful feedback! We’re delighted to hear that your package arrived quickly, securely packaged, and in perfect condition. It means a lot to know you’ve saved FragranceX.com for your future fragrance orders! 📦 We look forward to serving you again soon!

Response from FragranceXSep 11, 2026

Hi Gabrielle! Thank you for taking the time to share your feedback with us. We’re very sorry to hear about your concerns regarding the condition of the fragrance and the missing items. We understand how frustrating it is when an order does not arrive as expected, and we’d appreciate the opportunity to review what happened and assist you with your concerns. Please contact our customer service team with your order details so we can look into this further. 📦 We hope we can help resolve these concerns for you.