FragranceXReviews of fragrancex.com

Response from FragranceXSep 24, 2026

Hi Queen! Thank you for sharing your concerns with us. 📦 We’re sincerely sorry that you have not received your order and understand how frustrating this situation has been. Since you first reported the issue, our team has been in communication with you and has opened a claim investigation with the shipping carrier to determine what happened to your package. We appreciate your patience while the investigation is underway and remain committed to keeping you informed of any updates regarding your FragranceX.com order.

Response from FragranceXSep 24, 2026

Hi Johanna! Thank you for taking the time to share your experience with us. 🌸 We’re sorry that your Ambush perfume has not met your expectations, especially after you were so excited to rediscover a fragrance you loved in high school. We understand your disappointment with the scent fading more quickly than you remember and the bottle leaking whenever you use the sprayer. Please contact our FragranceX.com customer service team so we can review the leaking bottle and assist you with this issue.

Response from FragranceXSep 21, 2026

Hi Connie! Thank you for taking the time to share such detailed feedback about your experience. 📦 We’re sorry that the newer version of Victoria’s Secret Bombshell Seduction was not what you expected when you purchased it, especially after you were familiar with the previous version, and we understand your frustration with the way the change was communicated and with the assistance you received from our customer service team. We appreciate you bringing these concerns to our attention, particularly your feedback about providing clearer written information when a fragrance has been reformulated or updated, and we will make sure your comments are shared with the appropriate team.

Response from FragranceXSep 21, 2026

Hi Raffaella! Thank you for taking the time to share such detailed feedback about your experience. 📦 We’re very sorry to hear that the testers you received did not perform as you expected compared with your original fragrance, and we understand why the difference in longevity would be concerning, especially when you already know and own the fragrance. We also understand your frustration regarding the return costs and your concerns about the authenticity of the products you received. We proudly confirm that all of our products are 100% authentic and original, including our testers, which contain the same fragrance as the corresponding retail version. We would appreciate the opportunity to review your specific order and concerns with you through our customer service team.

Response from FragranceXSep 21, 2026

Hi Balaj! Thank you for taking the time to share your honest feedback with us. 📦 We’re very sorry that an item was missing from your order and that the response you received from our team did not meet the level of courtesy and professionalism you deserved, and we understand how this made an already frustrating situation even more disappointing. We appreciate you bringing this to our attention and will make sure your feedback regarding both order accuracy and customer service is taken seriously.

Response from FragranceXSep 21, 2026

Hi Dante! Thank you so much for sharing your positive experience with us. ⭐ We’re delighted that you’re happy with our selection, competitive prices, loyalty benefits, and the authentic products you’ve purchased from FragranceX.com, and we appreciate your helpful feedback about checking the fragrance strength when ordering travel sizes. We’re glad you’re happy shopping with us and look forward to serving you again!

Response from FragranceXSep 18, 2026

Hi Kacy! Thank you so much for sharing your positive feedback with us. 📦 We’re delighted that you’re happy with our prices, secure packaging, and timely delivery, and we truly appreciate you choosing FragranceX.com for your fragrance purchases. We hope to serve you again soon!

Response from FragranceXSep 18, 2026

Hola Fernando! Gracias por compartir tu experiencia y tus comentarios con nosotros. 📦 Lamentamos saber que tu experiencia con FragranceX.com no cumplió con tus expectativas y entendemos tu frustración respecto a la cancelación de tu pedido y la información de seguimiento que recibiste posteriormente. Agradecemos que nos hayas informado sobre esta situación y esperamos tener la oportunidad de brindarte una mejor experiencia en el futuro.