FragranceXFragranceX is listed under Cosmetics & Makeup.
FragranceX (fragrancex.com) has 21,779 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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shauna C.
My order arrived on time and in perfect condition.
Response from FragranceXNov 16, 2021
Hello, We truly appreciate your feedback. We take our customer's experience very highly here at FragranceX and we love to see our customers happy. We hope to serve you again soon in the future! Have a great day!
Denise Swift H.
I like/love my choices of perfume. I feel the price I paid was fair, compared to either sight and even in-store buys. However, my Sofie came with a broken sprayer. No matter what I tried it would not work. (I tried changing out with a different sprayer). The only way to get the perfume out of the bottle is to put it on a cotton ball or in my hand.
Response from FragranceXOct 22, 2021
Hi Denise, Thank you for taking the time to give us a review. We are truly sorry to learn that the sprayer isn't working on the perfume you bought. We are happy to assist you with a return and a replacement. Please send us an email at [email protected] and indicate the order number, if you can, so we can assist. We are more than happy to help with this issue. Thanks and have a great weekend!
Anthony B.
Thanks! Helpfull with my late order and mosdef will be ordering from u again! Thanxxx
Response from FragranceXNov 16, 2021
Hello, We truly appreciate your feedback. We take our customer's experience very highly here at FragranceX and we love to see our customers happy. We hope to serve you again soon in the future! Have a great day!
Vin
Great price, fast shipping and genuine fragrance.
Response from FragranceXNov 16, 2021
Hello, We truly appreciate your feedback. We take our customer's experience very highly here at FragranceX and we love to see our customers happy. We hope to serve you again soon in the future! Have a great day!
Veni K.
Service is very poor. Placed an order on 30 August 2021. Still no delivery to date.
Response from FragranceXOct 22, 2021
Hi Veni, Thanks for taking the time to leave a review. We are extremely sorry about the wait it took to get your order delivered. As of latest tracking, we show recent movements on your order. Should you wish to email us again, please feel free to write us at [email protected] so we can share the most recent updates with you. We appreciate your time and patience.
Michael
half lost order ... awful ... I'm totally disappointed. I waited for this order quite a long time..and it was very important for it to arrive well. it means my son's gift, now what else can I do? due to your mistake I was disappointed own child.
Response from FragranceXOct 22, 2021
Hi Costel, Thank you for taking the time to share your review. We are extremely sorry about the issues with this order, and we have since refunded the payment made on the missing item on October 6. We are truly sorry for this inconvenience and hope you will let us serve you again! Please contact us at [email protected] so we may assist further with this if you have outstanding questions or concerns. Have a great week!
Diego N.
Got a broken bottle in the mail and it had leaked and soaked the box it came in. My whole house still smells like it! After many emails back and forth to customer support, the customer support lady had a replacement sent out to me. Very glad they fixed the issue! They do not put in any protective packing, so I bet it happens often though! Probably why she asked so many interesting questions! Hopefully this new one comes in okay! Probably way easier to just go to Macy's!
Response from FragranceXOct 22, 2021
Hi, Diego! Thanks for taking the time to review. We appreciate your feedback. The leaked item was, as you have already mentioned, replaced on October 5, and we hope you got the replacement in order. We are sorry about the experience you went through, but hopefully it turned out well. We will keep your feedback in mind and will certainly exert more effort to ensure our products do not break in transit. We hope you have a nice weekend ahead!
Mcgyver M.
A huge huge mistake!!! i regret the 3rd of September placing that order!! today is the 5th of October 2021, way past the 12 day shipping time! & when i follow up, you get automated response!! when you track the parcel, still no movement to-date. when you call their local tracking company, after waiting for minutes to get through, they check the parcel and just hang up on you!! when you ask for a refund no response!! guys cheap is not always the way to go!! you will be left stranded !! & begging!! i regret!! save yourself the stress and time, just buy locally wherever you are!! not reliable at all!! cheap is actually expensive!!! stay away
Response from FragranceXOct 22, 2021
Hi Mcgyver, Thank you for taking the time to share your review. We are extremely sorry about the issues with getting your delivery completed on time. Our support specialist Rachelle has advised that the parcel is at import customs holding in Johannesburg, but can assure you that our customs broker is doing everything they can to get the parcels released immediately. We are truly sorry for this inconvenience and hope you will let us serve you again! Please contact us at [email protected] so we may assist further with this if you have outstanding questions or concerns. Have a great week!
