FragranceXReviews of fragrancex.com

Response from FragranceXOct 22, 2021

Thank you for taking the time to give us a review. I do apologize you feel this way. We do strive to make sure all of our customers are taken care of. We do indeed have thousands of parcels waiting to clear the import customs lane in Johannesburg at this time, however you can be assured that our customs broker is hard at work to ensure the parcels are cleared as soon as possible. Should you wish to check the progress of your parcel, you can always check it here: http://www.dawnwing.co.za/business-tools/online-parcel-tracking/ (with the waybill number sent in the ship confirmation email we sent you on September 10.) Please contact us at [email protected] so we may assist further with this. Have a great week!

Response from FragranceXOct 30, 2021

Thanks so much for your review! We are happy you are glad with our products and fast service. We thank you for recommending us to your friends. Please always feel free to reach [email protected] with any feedback, questions, or concerns.

Response from FragranceXOct 22, 2021

Thank you for taking the time to give us a review. I do apologize you feel this way. We do strive to make sure all our customers are taken care of. Our marketing team sends emails of items that are back in stock as soon as they are in stock. Now, depending on how long the email sat in your inbox and the length of time it took for the email to be seen and read, some high-demand items would obviously be sold out in the process and customers who placed orders for it first will obviously get the items as the orders go into a queue. If you place an order and see it is already out of stock, it literally just means that other customers placed orders before you did. We do not intend to have you go on our website for an item that's sold out -- as we will gain nothing in the process, since you won't be able to buy a sold out item anyway. Please contact us at [email protected] so we may assist further with this. Have a great week!

Response from FragranceXNov 16, 2021

Hello! Thank you for taking the time to leave our company a great review! We truly appreciate your feedback & look forward to serving you again soon! Have a great day!

Response from FragranceXOct 22, 2021

hi Callie, I apologize you feel this way. We do strive to make sure all of our customers are taken care of. We have stringent security measures we have in place to ensure our customers' sensitive personal information is protected, thus we go great lengths to ensure we only ship product to our verified cardholders and not to potential fraudsters who may have gained access over your card details. As you said, the order was cancelled; thus would mean we have refunded the payment on the order. If I may ask, what is your order number? We would love to resolve this issue for you. Please contact us at [email protected] so we may assist further with this. Have a great week!

Response from FragranceXOct 22, 2021

Hi, Catalin! Thank you for taking the time to give us a review. I show that we refunded the payment you made on the reported broken item on October 12, and we emailed you as well to let you know. Do note the issue was reported on a Friday, and was refunded the succeeding Tuesday, as we do not have operations during the weekends and during federal holidays (Monday being Columbus Day). If you have other questions about this order, kindly contact us at [email protected] so we may assist further with this. Have a great week!

Response from FragranceXOct 22, 2021

hi Elske, We are thrilled to read your review, and are very happy and thankful for your kind words. We hope to be of service to you again in the future!

Response from FragranceXOct 22, 2021

Hi Kathleen, Thank you for taking the time to give us a review. I apologize you feel this way. We do strive to make sure all our customers are taken care of. We sometimes refund an item that is no longer replaceable, ie an item that may have sold out in the process of replacement. However, we could have done a better job of communicating that. If I may ask, what is your order number, so we can take a look at it specifically? We would love to resolve this issue for you. Please contact us at [email protected] so we may assist further with this. Have a great week!