Shinju A.
Import duty is collected addition to amount originally paid while placing order. this duty is informed only at time of delivery which is almost price originally paid while placing order. This is unfai
Import duty is collected addition to amount originally paid while placing order. this duty is informed only at time of delivery which is almost price originally paid while placing order. This is unfair
Response from FragranceXOct 26, 2021
Hi Shinju, Thank you for taking the time to share your review. We are extremely sorry about the issues with this order. I have resent the invoice on the order to you. This is to share/remind that at checkout, the full payment you made on the order only covers shipping and the payment you made for the item. We have not charged any duties or taxes at checkout yet, as these fees are assessed by your country's customs. Parcels are randomly inspected and inspected parcels can be levied taxes and additional importation fees and we are unable to foresee which parcels might be inspected. We unfortunately cannot be responsible for these costs, as stated on our site: http://www.FragranceX.com/customerservice/shipping.html I apologize for this inconvenience, and I appreciate your understanding as this is out of our control. We are truly sorry for this inconvenience and hope you will let us serve you again! Please contact us at [email protected] so we may assist further with this if you have outstanding questions or concerns. Have a great week!