FragranceXReviews of fragrancex.com

Response from FragranceXNov 5, 2021

Thanks so much for your honest review! We are happy you are glad with your purchase and hope to never disappoint. Please always feel free to reach [email protected] with any feedback, questions, or concerns.

Response from FragranceXOct 29, 2021

Thanks so much for your continued support! We hope to never disappoint. Please always feel free to reach [email protected] with any feedback, questions or concerns.

Response from FragranceXOct 29, 2021

Thanks so much for your great review! We hope to never disappoint. Please always feel free to reach [email protected] with any feedback, questions or concerns.

Response from FragranceXOct 28, 2021

Hi Eduardo, Thank you for taking the time to share your review. We are extremely sorry about the issues with the delivery. In tracking your parcel, we show that USPS attempted to deliver your parcel on October 26, 2021 (a day after the order was shipped) but as they were unable to find a safe location to leave your parcel at, they left a notice on your door instead and asked that you schedule a redelivery, so they can make the delivery attempt at your earliest convenience. USPS does this to avoid stolen or lost packages. We show that a redelivery request had been scheduled, and we are certain that USPS will make that redelivery attempt on the scheduled date and time that was set. We are sorry about the experience. Please contact us at [email protected] so we may assist further with this if you have outstanding questions or concerns. Have a great week!

Response from FragranceXOct 30, 2021

Thanks so much for your review! We are happy you are glad with your purchase and our fast service, and hope to never disappoint. Please always feel free to reach [email protected] with any feedback, questions, or concerns.

Response from FragranceXOct 27, 2021

Hi Jacqueline, Thank you for taking the time to share your review. We are extremely sorry about the issues with this order. I show that a support specialist (Ticket #1646556) is already working on this order and is already having the transactions reviewed to check if we overcharged, and if we are, she will update you through email as soon as that is sorted out. Thanks and have a great week!

Response from FragranceXOct 27, 2021

Hello, Hope you are well. We are truly sorry for the huge delay with your order. If it is an international order going outside of the USA, then it is is most likely held up at customs for longer than usual due to COVID manual inspections, or the holidays approaching. The tracking information does not update until your package crosses customs in your country, which is unfortunately out of our control. If you would like further information about your order, please feel free to contact us at [email protected]

Response from FragranceXOct 26, 2021

Hi Lorraine, Thank you for taking the time to share your review. We are extremely sorry about the issues with this order. If you do not mind, would you please share the order number this review is in reference to? You can also email us at [email protected] so we can help clarify further. Thanks and have a great week!