Lauren
Paid and got confirmation using Apple Pay, didn’t get order since it’s not accepted (?!)
I paid for my purchase (gift) using Apple Pay, which was offered and accepted. I got a confirmation screen and email saying my order would arrive between 12/17-22. On 12/22 I called asking for a status update and was told that the order was on hold for payment - since they can’t see the payment details for Apple pay (!?!). I never got any kind of indication there was an issue with the order or payment. They processed a new order and said they’d try to get it to me quickly but it arrived after Christmas. So not only was I was empty handed despite ordering well in advance, now I have to figure out how to get the gift to my family member in another state. In response to the canned response from the website below, I have described in detail above what was unsatisfactory.
Response from FragranceXJan 3, 2022
Thank you for taking the time to give us a review. I do apologize you feel this way. We do strive to make sure all our customers are taken care of. If I may ask, what has made your experience unsatisfactory with us? We would love to resolve this issue for you. Please contact us at [email protected] so we may assist further with this. Have a great week!