FragranceXFragranceX is listed under Cosmetics & Makeup.
FragranceX (fragrancex.com) has 21,779 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Cleveland H.
Packages from FragranceX arrive early more often than not, and are always accurate.
Response from FragranceXJan 25, 2022
Thank you for taking the time to write a review. We appreciate the feedback. We are happy that you received your order quickly. We look forward to serving you again soon.
Роман
При оформлении заказа присылает письмо о том что моя оплата заморожена с просьбой предоставить authorization code. Окей, высылаю authorization code и всё равно отменяет ордер. А бывает сразу при оформлении заказа отменяет его без всяких запросов кода. Пытался двумя разными картами оплатить, толку не какого, всё равно отменяет. Отправляю запрос суппорту, с уточнением причины отмена заказа, но никакого отклика не получаю! Судя по интернету такая проблему разных покупателей ...
Response from FragranceXJan 25, 2022
Спасибо, что нашли время, чтобы дать нам отзыв. Я извиняюсь, что вы так себя чувствуете. Мы стремимся заботиться обо всех наших клиентах. Если я могу спросить, что сделало ваш опыт работы с нами неудовлетворительным? Мы хотели бы решить этот вопрос для вас. Пожалуйста, свяжитесь с нами по адресу [email protected], чтобы мы могли помочь вам в этом. Желаю хорошей недели!
A I.
There are quite many fake perfumes in this shop. Take care, I got 1 or 2 and it is 100% fake as the cap is plastic instead of metal. Empty bottles or lacking items are also common. I ordered before but this time I am horribly dissatisfied and not sure I will order again. There is no customer service at all. A few moments after I made an order I wanted to cancel the order as I ordered a big splash bottle instead of a spray one and I was said that the order was shipped. Do they just throw the perfumes in a box and carry it directly to the plane? At the time I messaged there was no tracking information and it was written processing on the website. They just don't want to cancel. Why there is a cancel button then? Should I get the item and send it back then? Thank you for your work. If you write them a message, they won't reply in a day or so.
Response from FragranceXJan 25, 2022
Thank you for taking the time to give us a review. I do apologize you feel this way. We do strive to make sure all our customers are taken care of. If I may ask, what has made your experience unsatisfactory with us? We would love to resolve this issue for you. Please contact us at [email protected] so we may assist further with this. Have a great week!
Vessie-Milwaukee,WI
I am a customer forever, I love your products!!!
Response from FragranceXJan 24, 2022
Thank you for taking the time to write a review. We appreciate the feedback. We are happy to hear that you love our products. We look forward to serving you again soon. Have a great week!
Miloud F.
Please reduce the shipping price for us to Algeria, because the current price is expensive and unreasonable 350$ !!! Waiting for your reply, thanks.
Response from FragranceXJan 24, 2022
Thank you for taking the time to write a review. We appreciate the feedback. Have a great week!
Ashley G.
One bottle was empty. It wasn't broken it just leaked out I guess? Sucks it was the Burberry rhythm 😕 the one I really wanted to try.
Response from FragranceXJan 24, 2022
Thank you for taking the time to give us a review. I do apologize you feel this way. We do strive to make sure all of our customers are taken care of.I have reached out to you via email. Please respond to the email. We would love to resolve this issue for you. Have a great week!
Jeanette E.
The last item I brought didn't have a smell I never want to give a bad report but this time it smelled like I sprayed water on my hand when I receive any perfume I always spray it on my hand and I smell absolutely nothing I know you can do better than this but no matter what I still love your store this only the first one I gotten I didn't smell
Response from FragranceXJan 21, 2022
I do apologize you feel this way. We do strive to make sure all of our customers are taken care of. If I may ask, What is your order number? We would love to resolve this issue for you. Please contact us at [email protected] so we may assist further with this. Have a great week!
mneerah
They send me a perfume with out label no tag nothing ! I think it’s fake .. even the led doesn’t close properly
Response from FragranceXJan 21, 2022
We only stock products that are 100% authentic and original brand names. We do not sell any knockoffs or imitations. We also have a 30-day money-back guarantee (see our site for details.) If you have any questions, please contact us. We are happy to help!
