FragranceXReviews of fragrancex.com

Response from FragranceXSep 26, 2022

I do apologize you feel this way. We do strive to make sure all of our customers are taken care of. If I may ask, What is your order number? We would love to resolve this issue for you. Please contact us at [email protected] so we may assist further with this. Have a great week!

Response from FragranceXSep 28, 2022

Thank you for taking the time to write a review. We appreciate the feedback. We are happy to hear that you received your order quickly. We are sorry that you were not happy with the way it was secured. We look forward to serving you again soon.

Response from FragranceXSep 28, 2022

Thank you for taking the time to write a review. We appreceiate the feedback. We are happy to hear that you were happy with you fragrance. We look forward to serving you again soon!

Response from FragranceXSep 28, 2022

Nous nous excusons pour la gêne occasionnée car nous nous efforçons de résoudre ce problème avec notre équipe dès que possible. En attendant, vous pouvez vous rendre sur http://frgxstaging3.fragrancex.com comme alternative pour parcourir notre sélection actuelle de parfums. Encore une fois, nous nous excusons pour la gêne occasionnée ; et au plaisir de vous servir bientôt.

Response from FragranceXSep 26, 2022

Please note that we state on our site under payment information that we can only charge and refund in USD. Please note that testers are original, brand name, authentic items; they just come without the fancy packaging or box. A tester is typically used in a department store or fragrance counter. Sometimes they do not have a cap or box, but they are just like the full-priced version. Testers are a great way to save when you know you like the product and rather not pay more for the fancy packaging.

Response from FragranceXSep 28, 2022

Thank you for taking the time to write a review. We appreceiate the feedback. We are happy to hear you received your order quickly and that you were able to take advantage of our everyday low prices. We look forward to serving you again soon!

Response from FragranceXSep 23, 2022

I do apologize you feel this way. We do strive to make sure all of our customers are taken care of. If I may ask, What is your order number? We would love to resolve this issue for you. Please contact us at [email protected] so we may assist further with this. Have a great week!

Response from FragranceXSep 21, 2022

Thank you for taking the time to give us a review. I do apologize you feel this way. We do strive to make sure all our customers are taken care of. We would love to resolve this issue for you. It appears the agent reached out to the carrier on your behalf and filed a claim. You have been refunded in full for the lost order. Please contact us at [email protected] so we may assist further with this. Have a great week!