FragranceXFragranceX is listed under Cosmetics & Makeup.
FragranceX (fragrancex.com) has 21,779 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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alleen H.
super quick !!!
Response from FragranceXOct 17, 2022
Thank you for taking the time to write a review. We appreciate the feedback. We are happy to hear that you received the order quickly and exactly how you requested it. We look forward to serving you again soon.
Jackie M. B.
Order received on date stated when ordered and exactly what I ordered.
Response from FragranceXOct 17, 2022
Thank you for taking the time to write a review. We appreciate the feedback. We are happy to hear that you received the order quickly and exactly how you requested it. We look forward to serving you again soon.
Iretha K.
Hey, I was delighted when I got my order, however the Calvin Clein I ordered is NOT the smell I had before. How can I return it or exchange it for Blvgari..?
Response from FragranceXOct 10, 2022
Thank you for your order and review. We are truly sorry you are unhappy with your product. We are happy to assist you with a return. We have a 30-day money-back guarantee that you can definitely take advantage of. I have emailed you a prepaid return label to send any unwanted items back to us for a full refund. If you have any questions, please contact us. We are happy to help!
Gina
Great transaction! The item arrived as described.The item/product was well-packaged and shipped expediently and arrived before expected!
Response from FragranceXOct 17, 2022
Thank you for taking the time to write a review. We appreciate the feedback. We are happy to hear that you received the order quickly and exactly how you requested it. We look forward to serving you again soon.
Zack
Super fast shipping. Items looking exactly as described. Thank you.
Response from FragranceXOct 17, 2022
Thank you for taking the time to write a review. We appreciate the feedback. We are happy to hear that you received the order quickly and exactly how you requested it. We look forward to serving you again soon.
Saransh M.
I got charged extra. No indication. Wont be buying again from here.
Response from FragranceXOct 7, 2022
I do apologize you feel this way. We do strive to make sure all of our customers are taken care of. If I may ask, What is your order number? We would love to resolve this issue for you. Please contact us at [email protected] so we may assist further with this. Have a great week!
YAYA C.
UPDATE: THROUGHOUT MY EXPERIENCE... READ BELOW I RECEIVED THE FOLLOWING FROM FRAGRANCEX.COM WHICH DOES NOT REFLECT WHAT THEY REPLIED [WHICH IS THE SAME "MARKETING" I"& AUTOMATED REPLY THEY HAVE TO "SHOW" THEY CARE. SO THROUGH THIS WHOLE ORDEAL HERE ARE THE LIST OF TICKETS I'VE BEEN ASSIGNED THEY ANGLE IT AT THE CLIENT PUSHING US TO SEARCH FOR THE ORDER HINTING THAT IT IS OUR RESPONSIBILITY WHAT A JOKE: BETWEEN AUGUST-SEPTEMBER Ticket # 1979675 Ticket # 2000703 Ticket # 1998996 THE BIGGEST JOKE [& INSULT] IS AN OFFER FOR $5 OFF A $40 "FUTURE" OFFER. WHILE I WAS SENT ON A CHASE HUNT FOR MY ORDER AT A UPS STORE IN THE REGION. JUST LIKE THE INSTANCE WHERE THEY SUGGESTED A REFUND WITH A $20 DECREASE "FOR RESTOCKING" ... ANOTHER INSULT SINCE I DID NOT EVEN RECEIVE THE ORDER. SO IN SHORT, I WILL NOT CHANGE MY REVIEW AND FYI I AM STILL WAITING FOR MY REFUND. --------------- Placed my first order for $100+. The items were not shipped to my residence as they should have been, but to a UPS store, not even the one close to me. When I tracked it i got 0 results.The saga began: calling FragranceX to learn why it was not delivered to my residence. No explanation was provided only that I can find it at the UPS, I went to UPS, who claimed that after a few days they return it. I Contacted FragranceX again... the saga went on for several times one day I visited UPS [for 3 times] calling Fragrance after.... The order was placed in July... long story short the items are still somewhere, I received today an email "claiming" FragranceX got in touch with UPS just now [I guess they found out they can talk to UPS duh] and I have to wait for the result of their "investigation". Oh they had the nerve to offer a refund less 20%. Never ever ever again! we are at the end of September and I am still short of my refund and never received my order nor got an explanation why it was sent to UPS; One final note you can talk to the CR on the phone but they refuse to hand the phone to their supervisors claim that "you can email them only". When you do it is obvious it's the same person replying, It is deceitful and shameful. I am reporting them to the BBB even though I don't think they care... YCFA
Response from FragranceXOct 7, 2022
I do apologize you feel this way. We do strive to make sure all of our customers are taken care of. If I may ask, What is your order number? We would love to resolve this issue for you. Please contact us at [email protected] so we may assist further with this. Have a great week!
Rico B.
Excellent selection. Fast delivery.
Response from FragranceXOct 5, 2022
Thank you for taking the time to write a review. We appreciate the feedback. We are happy to hear that you received the order quickly. We look forward to serving you again soon. Have a great week.
