FragranceXReviews of fragrancex.com

Horrible experience as a Canadian customer. Their currency calculator on site is extremely misleading and they blamed it on my bank exchange fees (which were like, $2). Customer service was awful - responded at weird times, didnt answer questions, just used templates. Because of this I opted to make a return and was told I have to pay tax again (already paid at checkout) and shipping and return label fees, adding up to $26 for and $85 purchase! That's over 25% of the total price I never get back if I return. The item I ordered was legit and arrived in decent time but the way the site and customer service is set up I genuinely feel like I got scammed and could have gotten as good a deal at sephora. Will never shop there again

Exceptional service and delivery. Secure on time. No hassle.

I ve never received the goods, i ve waited many weeks , they assure me that they will send the goods. I 'm very unhappy, i 've paid 97,40e , and they didn't respect their engagement and try to refund only half !!! So many mistakes and tricks on delay, process and refund policy's. it s a scam ! It s not normal to rob money like that and don't send goods ! I ve lost money and time ,It s unacceptable!!! The reply from the FraganceX is not true, they seems to send a generic reply, because i have already contact the email Support@FragranceX but nothing ... It s like talking to a wall! They didn't refund all,and I'm very suprised that they didn't want to send an invoice ... in the order confirmation tax and delivery is not written ( 0 free on the order),there is no information or details about the fees and tax , so you have to be prepared to loose money ...so many tricks by the seller FraganceX. My informations order are Ticket # 2036152- order #54527332 Sincerely I 'm very disappointed by the reply from FraganceX!

Pagué por un perfume Issey Miyake intense hombre de 100 ml y me llegó uno normal de 40 ml, que se hace en este caso?, o es un error o algo malo pasa.orden procesada 14/10/2022 12:16:57 a nombre de Michael Osorio

Fast delivery and everything smells great!

I brought perfume from this company and never received it, a 300 $ bottle. Then when reached out it took forever to get in touch with them. For them to only tell me UPS not letting them submit a claim. Bad customer service! I suggest you shop from someone else because they will take your money and give you the run around about it.

I love this,fast delivers big section to buy from

Avoid this company, they are unhelpful, lacking in knowledge, with no clue about consumer rights and worst of all, they are thieves who refuse to refund/replace orders when you don't receive them.