FragranceXReviews of fragrancex.com

I was very happy about the price, shipping speed, and delivery of my item

Fragrance came on time but I probably should of gotten a sample first. The smell wasn’t what I thought it was going to be. My fault, you live and learn lol.

Prompt and always the best price

Great item 😃

FragranceX shipped my order fast and the delivery was swift. All three of the perfumes I ordered arrived in great condition. I got a great deal and the perfumes were real and not cut. One of the perfumes I ordered was a tester. They mentioned on the website it was missing a cover. Kindly, they did secure it with a cardboard barrel around the pump stay. However, it didn’t bother me. I had a cap to replace it with but the perfume bottle was in great condition and was full of perfume. I will order from this company again and definitely recommend them.

I have been Customer with FragranceX for 6 years now and I always get a great service. I never complain about any purchase. I like it and this is my only place where I can get perfumes, colognes, eau de toilette... Not only that but FragranceX products are TRULY AUTHENTICS.

Very fast friendly service. My Aunt wanted Tresor perfume for her birthday and it was delivered quickly which made us very happy.

I ordered Chole New and Sun Moon Stars. The post office said my items were delivered to my mail receptacle but I never received. I called Fragrance X, spoke to a very uncaring James, ticket #621948, who cared less. All he could say was that items had been delivered. Items may have been delivered but NOT TO ME. He told me that no manager or supervisor was available and I needed to contact the post office...$156.00 I will NEVER get back. I am disabled, a senior citizen on a fixed income and I am frustrated, angry, and feel taken advantage of!!! I want my items or my money back. If the mailman put the package in the wrong mail receptacle I should not be penalized. March 7, 2024 This evening, while scrolling through my phone, I noticed a response from Fragrance X regarding my problem of not receiving my purchased items. If you read their response they saying that perhaps someone in my household possibly received my package and maybe it has been misplaced since the USPS advised that my items had been delivered to the address I provided at checkout. What a BUNCH of BULL!! Again, if the perfume (s) i purchased had been received i would not have contacted them!! After my initial phone call to them and not receiving any satisfaction I immediately contacted the post office and filed a complaint as because I had NOT received my items...even if their records showed that the items had been delivered. The following day a USPS representative, Mary, contacted me and advised that my package would be delivered in the NEXT DAY'S MAIL!!! WOW!!! REALLY?!! I asked why, then, did I receive WRITTEN NOTICE that my package had been delivered on February 17, 2024 to which she had no answer!!! The next day the package was indeed delivered...6 days after the written notice that it was delivered to me!! I am disappointed in Fragrance X regarding their lack of empathy and the "not our problem" response that I received from them. I am also upset because of the written response I received from them. I have been a customer with Fragrance X for at least ten years and have never contacted them before regarding items not received until last month. The USPS is also at fault for providing false information. I am the consumer, stuck in the middle, between two companies that made me feel my problem was just that...MY PROBLEM!! I am DEFINITELY disappointed in FRAGRANCE X and the USPS for the lack of empathy and incorrect delivery information. I for sure did not appreciate the written response I received from Fragrance X. Unfortunately, my daughter placed an order with Fragrance X not knowing about my latest experience. The estimated delivery date was said to be between March 4th - March 7th. Today is the 7th of March and no package has been received...yet!! I told my daughter to wait a couple more days and if the package has not been delivered...well then we'll have to start this process again. I don't think that after this is over I'll remain a customer. I have been loyal for 10 years and being treated this way, questioning my integrity, and insinuating that I might not be telling the truth, makes me think twice about continuing doing business with them.