FragranceXFragranceX is listed under Cosmetics & Makeup.
FragranceX (fragrancex.com) has 21,779 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing21,779 approved reviews, newest moderated first
Daryl C.
Everything about the process was simple and easy and the product arrived sooner than expected thank you
Response from FragranceXJan 8, 2025
Hi Daryl, We’re so pleased to hear the process was seamless for you! Thank you for your kind words and support!
Michael D. J.
No hassles , arrived on time
Response from FragranceXJan 8, 2025
Hi Michael, We’re glad to hear everything went smoothly! Thank you for choosing us!
Sara O.
Exactly what i expected.
Response from FragranceXJan 8, 2025
Hi Sara, We’re glad to have met your expectations! Thank you for your support!
Demba B.
The order process was easy and the delivery arrived on time.
Response from FragranceXJan 8, 2025
Hi Demba, Thank you for your feedback! We’re thrilled the process was smooth and your order arrived on time.
Damian
Bought a perfume from PerfumeX online retailer. Their courier, DPD, couldn't delivery the item on first attempt so sent it all the way back to the supplier, even though a designated drop box had been selected or they could have attempted to deliver a second time. Although annoying, this is not the reason for the poor review. They are refusing to provide a refund until they process their DPD returns, which is once every 3 months! So, they are refusing to refund until potentially March 2025. Stay well clear of this seller.
Response from FragranceXJan 8, 2025
Hi Damian, We sincerely apologize for the inconvenience caused by this situation. Please reach out to our customer service team so we can review your case and work on resolving it more promptly.
Brooks
Great to get deliveries ahead of time or on time.
Response from FragranceXJan 8, 2025
Hi Brooks, We’re so happy to hear you’re pleased with our timely deliveries! Thank you for choosing us!
Jordan V.
Me rechazaron 3 veces mi compra y no me dieron justificativo.
Response from FragranceXJan 8, 2025
Hola Jordan, Lamentamos mucho los inconvenientes con su compra. Por favor, comuníquese con nuestro equipo de atención al cliente para que podamos revisar su caso y brindarle una solución.
Simon C.
If you value customer service and integrity then FragranceX should definitely be avoided! I placed an order that was sent to the UK, delivery was attempted once (after speaking to DPD I can prove this) then returned to FragranceX! I did receive a refund but this was less £20.00! I understand there might be customs/return fees to pay but to only attempt delivery once and not have the option to collect my order from a local collection point is ridiculous! I attempted to liaise with FragranceX's customer service but this was like banging your head against a brick was - I just received 'copy & paste' responses and a complete unwillingness to look into the matter properly! I will not be ordering from this company again and I strongly advise other people to not do so either!
Response from FragranceXJan 8, 2025
Hi Simon, We’re truly sorry for the frustration and inconvenience you experienced. Please contact our support team again, and we’ll do our best to address your concerns and review the situation thoroughly.
