FragranceXFragranceX is listed under Cosmetics & Makeup.
FragranceX (fragrancex.com) has 21,779 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Otis A.
Package was suppose to arrive on 5 didn’t get it until the 14 it was a gift
Response from FragranceXOct 15, 2026
Hi Otis! We’re sorry your package arrived on October 14 instead of the expected date of October 5, especially since it was intended as a gift. We understand how disappointing that delay must have been. 🎁 Thank you for bringing this to our attention. We appreciate your patience and feedback.
Karim M.
Great customer service and very accurate with safe delivery. Professionalism at its best.
Response from FragranceXOct 15, 2026
Hi Karim! Thank you for your kind words! We’re delighted to hear that you were pleased with our customer service, professionalism, and delivery experience. ⭐ We appreciate your trust and look forward to providing the same level of care with your future orders.
Kenneth
I can always rely on your company to be profeesional.
Response from FragranceXOct 15, 2026
Hi Kenneth! Thank you for your continued trust! We’re glad our professionalism has made a positive impression, and we truly appreciate you taking the time to share your feedback. ✨ We look forward to continuing to provide you with a reliable shopping experience.
Bee C.
My order took 2 weeks and was poorly packaged one bottle had the top off.
Response from FragranceXOct 15, 2026
Hi Bee! We’re sorry your order took two weeks to arrive and that one of the bottles was not properly secured. We understand how disappointing it is to receive a package in that condition. 📦 Please contact us by email, phone, live chat, or WhatsApp and share photos of the bottle, packaging, shipping label, and packing materials so our team can review the issue and assist you.
Hans R.
I ORDERED 3 BOTTLES, WHEN THE PACKAGE ARRIVED ONE BOTTLE WAS BROKEN IN PIECES AND THE CONTENT WAS LOST. THE PACKAGE DID NOT SHOW ANY DAMAGE, SO IT MUST HAVE HAPPENED WHILE IN THE SELLERS CARE. WHAT WILL THEY DO ABOUT IT?
Response from FragranceXOct 15, 2026
Hi Hans! We’re very sorry that one of your three bottles arrived broken and its contents were lost. We understand how upsetting it is to receive a damaged item, especially when the outer package appears undamaged. 📦 Please contact us by email, phone, live chat, or WhatsApp and provide photos of the broken bottle, the shipping box, the shipping label, and all packing materials. Our team can review the details and help determine the next steps.
Jeorgina K.
Delivery service takes too long…
Response from FragranceXOct 14, 2026
Hi Jeorgina! We’re sorry your delivery is taking longer than expected. We understand how frustrating delays can be and appreciate your patience. ✨
Arnold G.
not great service but it all worked out
Response from FragranceXOct 14, 2026
Hi Arnold! We’re sorry your experience wasn’t as smooth as it should have been, but we’re glad everything eventually worked out. We appreciate your feedback and hope to provide you with a better experience next time.
Kenneth W. B.
Never received my order
Response from FragranceXOct 14, 2026
Hi Kenneth! We’re very sorry you haven’t received your order. We understand how disappointing this is and would appreciate the opportunity to help. Please contact our customer service team so we can look into the situation.
