Ria A.
Doesn't smell right
I ordered a bottle of La Vie est Belle by Lancome. It took a while before I received the bottle. But the worst part is that the parfum doesn't smell at all like La Vie est Belle!!! I use the same parfum for years, so I really do know how it should smell! Did Fragrance X used an empty bottle to refill this? I don't know what happened. Very disappointed, and my last order from this company.
Response from FragranceXJan 23, 2026
Hi Ria! We’re truly sorry to hear about your disappointment and understand how concerning this experience must feel. 🌸 After reviewing your account, we do not see any prior communication regarding dissatisfaction with this order. FragranceX.com only offers authentic fragrances, and it’s important to note that scent perception can sometimes vary due to factors such as batch differences and individual body chemistry. We have emailed you to offer assistance and help address your concerns. We appreciate you sharing your feedback and hope to have the opportunity to assist you further.