FragranceXFragranceX is listed under Cosmetics & Makeup.
FragranceX (fragrancex.com) has 21,779 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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TJ M.
I’ve chosen Euphoria as the scent for my new life and I m very happy with it :)
Response from FragranceXApr 6, 2026
Hi TJ! Thank you for sharing such a meaningful experience with us! We’re so happy to hear that Euphoria is part of your new journey and that you’re loving your choice ✨ At FragranceX.com, it means a lot to be part of moments that feel fresh and exciting for our customers. We truly appreciate your support and wish you all the best in this new chapter!
Dante S.
Your shipping suck!!take me almost 3weeks to get the package..you guys promised 2-5 business days but is not!!!wanna order again but thinking twice now,kept your promise bout shipping then everybody gonna order again..$
Response from FragranceXApr 6, 2026
Hi Dante! Thank you for your feedback, and we sincerely apologize for the delay with your delivery. We understand how frustrating it must have been to wait longer than expected, especially when faster shipping was anticipated 🚚 Your order was delivered with a 3 business day delay due to weather conditions, which are unfortunately beyond our control, but FragranceX.com always strives to meet estimated timeframes whenever possible. We truly appreciate your patience and hope your next experience with us is smooth and on time!
Greg S.
Quick shipping and great price, exactly as described!!! A+++ experience
Response from FragranceXApr 6, 2026
Hi Greg! Thank you for your fantastic feedback! We’re so glad to hear that you enjoyed the quick shipping and great pricing, and that everything arrived exactly as described ✨ At FragranceX.com, we’re committed to delivering a smooth and reliable experience every time. We truly appreciate your support and look forward to your next order!
Elias G.
Good prices. Excellent packaging, but poor delivery follow-up. Customer service is either very good or has a non-Chellan attitude. The free shipping took approximately 13-days by DHL/ USPS,(1-week late) once received by USPS it was delivered the next day.
Response from FragranceXApr 6, 2026
Hi Elias! Thank you for your detailed feedback, and we’re sorry to hear about your delivery experience. We’re glad you appreciated the pricing and packaging, but we understand how frustrating the delay and inconsistent follow up can be 🚚 While shipping times can vary once transferred between carriers, your comments about service consistency are truly valuable and will be shared with our team at FragranceX.com. We appreciate your honesty and hope to provide you with a smoother experience on your next order!
Nathanial G.
I’ve already made 3 orders from fragranceX the last two phenomenal but the first one was the worst experience and biggest waste of money ever but none of it was fraganceXs fault at that time I was a casual fragrance enthusiast so I decided to try a few fragrances to strengthen my fragrance game. With no prior research that was the worst purchase ever. Moral of the story if you have a negative experience it might be self inflicted because fragranceX is 10/10. Always do your research don’t dive of the deep end like me.
Response from FragranceXApr 6, 2026
Hi Nathanial! Thank you for sharing your honest and thoughtful experience! We’re so glad to hear that your recent orders have been phenomenal and that you’ve had such a positive experience overall with FragranceX.com ✨ It’s great to see how your fragrance journey has evolved, and we truly appreciate your insight and support. We truly appreciate your support and look forward to your next order!
Paula T.
I never received my order and I have not been refunded
Response from FragranceXApr 6, 2026
Hi Paula! Thank you for your feedback, and we’re truly sorry to hear about this situation. We understand how concerning it is to not receive your order and not see a refund yet 📦 We can confirm that a support ticket has been opened, however the package has not yet been returned to FragranceX.com, as it appears it was sent back by USPS due to an incomplete or incorrect address provided at checkout. We appreciate your patience, and once the return is received, we’ll be able to proceed with the refund and assist you further!
Kenneth L T.
I never received my order. Our letter carrier delivered an empty box. He told me it arrived at the post office unsealed and contents missing. He stamped the box as "Arrived unsealed" "Contents missing". I contacted fragrenceX, sent them pictures of the box and the stamp, filled out the requested paperwork, signed the affidavit, and they told me that once it left their warehouse, they were no longer responsible. They said I needed to try and file a claim with the post office. This is terrible customer service. I've been a customer for several years, but losing $258 worth of cologne is the deal breaker for me. Any good company would stand behind their products and service. I'm highly disappointed with them.
Response from FragranceXApr 6, 2026
Hi! Thank you for sharing your experience, and we’re truly sorry for the frustration and disappointment this situation has caused. We completely understand how upsetting it must be to receive an empty package, especially after being a loyal customer for years 📦 We can confirm that your support ticket has been reopened, and our team at FragranceX.com will be reaching out to you via email shortly to review your case further and assist you. We appreciate your patience and the opportunity to make this right for you!
Jane
Love your selections and prices. Also speed of delivery.
Response from FragranceXApr 6, 2026
Hi Jane! Thank you for your wonderful feedback! We’re so happy to hear that you love our selection, pricing, and fast delivery ✨ At FragranceX.com, we’re committed to offering variety, value, and speedy service every time. We truly appreciate your support and look forward to your next order!
