FragranceShop.comReviews of fragranceshop.com

I paid full price for the 2 perfumes via website online but I received tester perfume bottle. 2 perfume bottle were both not sealed. The box is open and volume was 3/4 full. Where is honesty and integrity? I emailed customer service for return and full refund but no reply whatsoever. They don't have phone number listed just an email address, wonder why? I could just went to TJ or Ross to buy the perfumes with no issue. Now, I have to wait for them to reply to my emai Which from the reviews they takes forever to respond.

I recently purchased a Ralph Lauren perfume from FragranceShop and was extremely disappointed. When the bottle arrived, the perfume had no smell at all. I’ve been wearing this fragrance for over 30 years and have bought it from other discount retailers without any issues — this is the first time I’ve ever received a defective product. I reached out to FragranceShop to resolve the issue, and all they did was send me a return label that requires me to pay for the shipping and handling to send it back. On top of that, there is no customer service phone number to speak with anyone directly. I don’t believe I should have to pay to return a product that arrived defective. Overall, I’m very disappointed with this experience and expected much better customer service. I won’t be shopping here again.

Non existent customer service. Said my purchased item is out of stock and my money was refunded and will be visible in 3 days... 9 days later and 2 emails via "contact us" link on their website and not a peep nor a refund.

I placed an order for a single fragrance through this third-party marketplace seller on Walmart’s official website on September 26, 2025. A tracking number and estimated delivery date were provided, giving the impression that the order was being fulfilled. On October 2, 2025, I received an email from Fragranceshop claiming the item was “out of stock” and that a refund would be issued within three business days. It has now been over a month and no refund has been issued, despite multiple follow-up calls to Walmart customer service. This is not an honest mistake. This is a deliberate pattern of fraudulent behaviour. This seller is knowingly deceiving customers by advertising products they do not have, creating fake tracking numbers to make the sale appear legitimate, and then withholding refunds. It is a calculated scam designed to take consumers’ money with no intention of delivering the product. This company should not be trusted under any circumstances. Do not purchase anything from this seller. Report them immediately to the Better Business Bureau and the Federal Trade Commission, as their conduct is unethical, predatory, and intentionally misleading. They are exploiting Walmart’s platform to scam unsuspecting consumers. Buyer beware. This seller engages in outright fraud.

If I could give zero stars, I absolutely would. I ordered two bottles of the same perfume, which were supposed to arrive on September 11. However, the DHL tracking page showed they were “delivered” on September 9 — but I never received anything. I even checked with my building’s management office, and they confirmed no package was received. I emailed the company, and they sent me a form to fill out, which I completed immediately, but since then, they’ve completely ignored me. I explained that I never got my package and asked them to either resend the order or refund my money, yet I’ve had no response at all. I’m extremely frustrated because one of the perfumes was meant to be a gift for my mom before her vacation, and now I’m left with nothing — no perfume and no refund.

I placed a large order of 8 fragrances on 10-6-2025. It’s still being processed. I’m concerned because I’m reading all these negative comments about this company. This is my first experience ordering from them and spending almost $200 on fragrances. I saw that I would get my items between 18th-21st and nothing. It’s still processing and if coming from New Jersey it shouldn’t take this long for shipment. There customer service number doesn’t work at all and I have emailed them and no response.

I bough Intuition for women 30 ml Roll-on, and they sent me a 30 ml roll-on bottle of Intuition for Him. Very disappointed.

been waiting for an order for well over a week, spend a load of money and have express delivery to be able to find nothing regarding shipment, if the order has actually went through and no emails with what is happening with the order. not one response from any emails which I think isnt the best for the amount of money that can be spent at these shops bit of a joke really