FragranceShop.comReviews of fragranceshop.com

Response from FragranceShop.comApr 21, 2026

We have reviewed your case and can confirm that all of your emails were responded to and your questions regarding the bottle’s appearance were addressed. The fragrance you purchased is no longer produced with a completely clear liquid, which explains the difference observed and does not affect authenticity or quality.

Response from FragranceShop.comApr 21, 2026

Yes, we can assist with an exchange. Please contact our customer support team with your order details so we can arrange this for you promptly

Response from FragranceShop.comApr 20, 2026

Hello Tom, We located your order under “TRI NGUYEN” and reviewed it in full. The order included 6 fragrances, including 3 bottles of Dolce & Gabbana Devotion. We understand your concern; however, our packing station footage and the shipment weight recorded by the carrier both confirm that all 6 items were included at dispatch. We also want to clarify that we do not charge any fees (such as $5) to access customer support, nor do we require any such forms—this appears to be a misunderstanding. If you have any additional details, we’re happy to review further.

Response from FragranceShop.comApr 16, 2026

We’re sorry for any confusion regarding your orders. For your order placed on February 27, 2026, any unavailable items were refunded directly to your original method of payment. There is no remaining or pending credit associated with that order. If you need further assistance, please reach out to our support team so we can look into this for you.

Response from FragranceShop.comApr 13, 2026

We’re sorry to hear the fragrance didn’t meet your expectations. Scent can vary based on formulation and individual skin chemistry, which may lead to a different experience

Response from FragranceShop.comApr 8, 2026

We’re sorry to hear you’re not satisfied with your purchase. All of our fragrances are 100% authentic and sourced directly from authorized distributors, and they are not diluted or altered in any way. Performance can vary based on factors such as skin chemistry, storage, and even batch variations, which may affect how long a scent lasts. That said, we stand behind our products with a 30-day money-back guarantee. If you’re unhappy with your purchase, you’re welcome to return it. Please visit our website for full return details or contact our customer service team for assistance.

Response from FragranceShop.comApr 8, 2026

We take claims like this very seriously and have thoroughly reviewed your order. Our packing process is fully documented, with video evidence clearly showing all 5 perfumes—including the two highest-value bottles you claim were missing—being packed and sealed. The carrier’s recorded delivery weight also matches a package containing all 5 items, confirming nothing was missing in transit. We also provided a photo of the sealed package on a scale showing the correct weight with all items included. Despite this clear evidence, you continue to claim missing items. Based on our documentation and the carrier’s verification, we can confidently confirm the full order was delivered as shipped.

Response from FragranceShop.comApr 7, 2026

Thank you for your feedback. The manufacturer has updated the packaging for this product, and it no longer comes in the bright red box. The current packaging you received is the latest version and matches what is shown on the manufacturer’s official website. Please note that packaging may change over time, but the fragrance itself remains 100% authentic and unchanged. If you have any questions, we’re always happy to assist.