FragranceShop.comReviews of fragranceshop.com

Response from FragranceShop.comMay 29, 2026

Thank you for bringing this to our attention. We take feedback like this very seriously, but after checking our system, we cannot find any orders or email correspondence under your name (Adrian). We have just sent you an email through Trustpilot to request more information so we can look into this immediately. We want to make sure this is fully investigated and resolved for you

Response from FragranceShop.comMay 23, 2026

We apologize for any concern regarding the perfumed body lotion you received. We understand your concern about the remaining shelf life of the product; however, after checking our current inventory, we did not find an expiration date printed on any of the lotions. All products we sell are fresh and sourced through trusted suppliers. As stated in our return policy, you may return the item for a refund. Please contact our customer service team with your order details, and we will be happy to assist you with the return process.

Response from FragranceShop.comMay 23, 2026

Based on the information provided in your review, we were unable to locate an order in our system. All products sold by FragranceShop.com are authentic and purchased from authorized distributors and trusted suppliers. We take claims of this nature seriously and would be happy to review this further. Please contact our customer service team with your order number, email address, or any additional purchase details so we can verify the order and assist you accordingly.

Response from FragranceShop.comMay 15, 2026

According to USPS, your package was delivered on April 17, 2026 at 12:19 PM CT. Proof of delivery has been sent to your email for reference. Should you have any questions or require further assistance, please contact our customer service team.

Response from FragranceShop.comMay 15, 2026

Hello Monica, We were unable to locate an order under your name. We have sent you a request for additional information so we can further assist you. Please reply to that message at your earliest convenience.

Response from FragranceShop.comMay 6, 2026

You contacted us claiming the perfumes had “no fragrance” and requested a refund. We do not agree with this claim, as our products are sourced directly from brand owners and are supplied fresh. We responded promptly and advised you to return the items if you were not satisfied so a refund could be processed. However, you never returned the products and continued to request a refund

Response from FragranceShop.comMay 6, 2026

We are sorry to hear that the fragrance did not meet your expectations. As stated in our policy, products may be returned within 30 days of the delivery date for a refund or exchange. At this time, we were unable to locate any prior email communication requesting an exchange for your order. We encourage you to contact our customer service team with your order details so we may further assist you and help resolve this matter in accordance with our return policy