I wish I could give zero stars this website must be a scam fraudulent website. I never got my package and they will not refund me or send a replacement. I am reporting this website to the FTC
Response from FragranceShop.comJul 10, 2026
We are sorry to hear about your experience. Unfortunately, we are unable to identify your order using the name “customerlw” We have contacted you through Trustpilot requesting additional information. Please reply with your order details so we may investigate further. If a refund was previously denied, this would generally indicate that the carrier confirmed delivery and provided proof of delivery
AS
Anthony S.
There was no smell.
There was no smell.
It was like alcohol smell...
Order 100370881
Response from FragranceShop.comJul 10, 2026
We are so sorry to hear that this fragrance didn't meet your expectations. Because fragrances rely heavily on individual skin chemistry, they can sometimes take a few moments to fully develop. The initial alcohol scent you noticed is standard for evaporation, but it should quickly give way to the actual scent notes. As a reminder, we offer a 30-day return policy for eligible products.
JW
Joe W.
Placed an order for my wife's favorite…
Placed an order for my wife's favorite perfume on 5/23/26. I never received any e-mail with a confirmation number. Never received my order, but was charged $72.95 to my credit card.
Response from FragranceShop.comJun 16, 2026
We are unable to identify an order under the name provided in this feedback. Order confirmation emails are sent automatically to the email address entered at checkout and may occasionally be filtered into a spam or junk folder. Please contact our customer service team with the full billing name and email address used for the purchase so we can locate the order and assist you promptly.
MO
Michele O.
Very disappointed in 1 bottle I…
Very disappointed in 1 bottle I purchased. Lattafa Ana Abiyedh Rouge, has NO smell very watery. I may return this, however, the return shipping costs more than the perfume. Very disappointed. I requested a replacement to see if I got a dud, or a credit to put towards another order. No response other than return at my expense. I plan to choose another seller for future purchases.
Response from FragranceShop.comJun 14, 2026
Thank you for your feedback. We stand firmly behind the 100% authenticity of all our perfumes and are sorry to hear this fragrance did not meet your expectations.
Per our standard return policy (fragranceshop.com/returns), return shipping costs are non-refundable, and used or opened merchandise is subject to specific return conditions. However, we always want to ensure our customers are taken care of. Please reach out to our team directly at [email protected] with your order details so we can review your case and find a suitable solution for you.
AS
Ashley
Fake. This store is not selling legitimate…
This store is not selling legitimate products. I believed the trustpilot Google shop review and it's not accurate. I returned the product at my own costs and still have not received a refund. Neither Estee Lauder beautiful product looked or smelled right. Buyer beware.
Response from FragranceShop.comJun 11, 2026
This review is inaccurate. All products sold by FragranceShop.com are 100% authentic and purchased from authorized distributors.
We responded to all four of your emails and clearly advised you to return the products if you were not satisfied. The return label image you provided shows the package was delivered to New York, NY 10001. We are located in NJ and this is not our return address.
Because the products were not returned to our facility, no refund has been issued. Once we receive the returned products at the correct return address, we will process the refund.
ML
Mohamed L.
I am extremely disappointed. Possible Scam
I am extremely disappointed with my experience with FragranceShop.com.
I placed an order and was provided with USPS tracking number 9261290339726083185781. According to USPS, the package was delivered to a mailbox in Sugar Land, TX on May 8, 2026. However, my freight forwarding company, ShopMe Maldives, has officially confirmed that the package was never received at their US warehouse.
I contacted FragranceShop customer service and provided them with written confirmation from my forwarding company that the package was not received.
FragranceShop later emailed me a claim form and requested that I complete and return it. However, when I replied to the same email address provided by their customer service, my message was rejected by their mail server and returned as undeliverable. As a result, I was unable to submit the requested documentation through the email address they provided.
As the seller, I expected FragranceShop to assist in investigating the discrepancy, verify the shipping address used, provide proof of delivery, or help initiate a carrier investigation. Unfortunately, my issue remains unresolved, and I am still without the package I paid for.
The most frustrating part is that I made every effort to cooperate with the claims process, but even responding to the email containing the claim form resulted in a delivery failure.
Based on my experience, customer support was not effective when a delivery issue occurred. This review reflects my personal experience and the lack of resolution regarding my missing package.
Response from FragranceShop.comJun 9, 2026
We regret that you are dissatisfied with your experience. However, USPS has confirmed that your order was delivered on May 8, 2026, to the freight-forwarding address you provided at checkout.
Unfortunately, delivery disputes of this nature can occur when packages are received by freight-forwarding facilities but are later misplaced, incorrectly processed, or not properly recorded. As the carrier has confirmed delivery to the designated address, any subsequent issue regarding the receipt, processing, or handling of the package must be addressed directly with the freight-forwarding company.
KI
Kirubel
Not Authentic
I had a very disappointing experience with FragranceShop.
I ordered Rasasi Hawas and Mancera Instant Crush, and after receiving them, I immediately noticed something was off. The liquid in the bottles appeared lighter than usual, and the performance was very weak compared to authentic versions I’ve used before — the scent did not last long at all.
As a reseller, I didn’t want to jump to conclusions, so my customers tested the fragrances first. They ended up using about half of the bottles, trying to confirm whether the performance was actually off before complaining. Eventually, they came back and raised concerns as well.
When I brought this issue to FragranceShop, instead of helping resolve the situation, they refused to issue a refund simply because the bottles were used — even though the usage was part of verifying the product quality.
Very frustrating experience. I would advise others to be cautious when ordering, especially if you rely on consistency and performance.
I expected better customer support and accountability.
Response from FragranceShop.comJun 9, 2026
We’re sorry to hear that you were disappointed with your purchase. All products sold by FragranceShop.com are 100% authentic and sourced from authorized distributors.
We offer a 30-day money-back guarantee, and customers may test a fragrance with a few sprays. However, the photos provided showed that the bottles were more than half empty. Unfortunately, products that have been substantially used are not eligible for return or refund under our return policy.
We understand your concerns, but we were unable to approve the return based on the condition shown in the submitted photos.
JO
Joe
The spray pump didn't work
The spray pump didn't work, this company sold a defective product. I wouldn't recommend.
Response from FragranceShop.comJun 4, 2026
We are sorry to hear about your experience. Unfortunately, we are unable to locate an order under the name provided here. Please contact our customer service team directly so we may review this matter further.
We do not ship defective products; however, fragrance spray pumps may occasionally need to be pressed several times before they begin working properly. That said, we do offer a 30-day return policy for eligible items. More information can be found here: https://www.fragranceshop.com/customer-service/
