FragranceShop.comShop for fragrances, discount perfume, cologne and gift sets for men and women at Fragrance Shop
FragranceShop.com (fragranceshop.com) has 770 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listingShowing 171 reviews with 1 star · Clear filters
Chad P.
It’s been over a month and I still haven’t received my cologne.
Response from FragranceShop.comAug 7, 2026
We sincerely apologize for the delay and regret to hear that you have not yet received your order. Please contact our customer support team directly at https://www.fragranceshop.com/contact-us/ with your order number and full name. Our team will immediately investigate the shipment status with the carrier to resolve this matter for you.
customer
Its been a month and I still haven't received my perfumes . The shipping label was created 20 days ago , and Fed Ex still hasn't received the package. Its a scam!
Response from FragranceShop.comAug 7, 2026
We sincerely apologize for the delay and regret to hear that you have not yet received your order. Please contact our customer support team directly at https://www.fragranceshop.com/contact-us/ with your order number and full name. Our team will immediately investigate the shipment status with the carrier to resolve this matter for you.
Charles
I cannot recommend FragranceShop.com based on my experience. On July 9, I ordered a fragrance as a wedding gift for my fiancée, with our wedding taking place on July 25. The next day, I received an email stating that my order had shipped, along with a DHL tracking link showing an estimated delivery date of July 14. July 14 came and went with no package. When I contacted customer service on July 15, they simply sent me the same tracking link I already had instead of providing any meaningful assistance. After reaching out again on July 16, I was told to complete an insurance claim form. I returned it the same day and received confirmation on July 17 that it had been received. That was the last communication I received. With no updates, no replacement, and no apparent effort to resolve the issue, I had no choice but to dispute the charge through my bank. My bank investigated the matter and refunded my purchase in full. My wife and I were married on July 25 and are now on our honeymoon. While FragranceShop.com didn’t ruin our wedding, they certainly failed to deliver on a purchase that was intended to make the day even more meaningful. To add insult to injury, the company later emailed me asking if I was happy with my purchase—a purchase I still have never received. Even today, the DHL tracking page continues to show the package as “Processed – En Route” with an estimated delivery date of July 14. Packages can get lost. That’s unfortunate, but it happens. What shouldn’t happen is a company failing to communicate, failing to provide meaningful customer service, and leaving the customer to resolve the problem through their bank. Based on my experience, I will not be ordering from FragranceShop.com again.
Response from FragranceShop.comAug 1, 2026
Thank you for sharing your experience. We're sorry to hear about the delay with your order and the difficulty you encountered in getting a resolution. We are currently following up with the carrier for an update, as they had informed us the package was simply delayed and would be delivered. If there's anything further we can do, please don't hesitate to reach out to our Customer Care team
Gary L.
The Cap on the bottle did not fit and it leaked in the draw. I even tried the cap from an old bottle. I have make sure it is standing because it will leak. The bottle does not fit properly. I have been using this product for year an have never had this problem.
Response from FragranceShop.comAug 1, 2026
Thank you for bringing this to our attention. We're sorry to hear about the issue with the cap and the resulting leakage. This is not the standard we aim to deliver, and we would like to resolve the matter promptly. Please contact our Customer Service team with your order details so that we may look into this further.
kristy F.
Where is my Perfume....I am still waiting! from my order in April
Response from FragranceShop.comAug 1, 2026
We replied to your previous feedback from July 22 requesting more information, as we were unable to locate an order under "Kristy F." That request has not yet been answered, and this latest feedback does not include the details we'd need to look into it either. In order to help, we'll need your order number or the email address used at checkout. Please reach out to our Customer Service team at https://www.fragranceshop.com/contact-us/ with these details so we can investigate.
Joe T.
Don’t reply to emails, messed up order for Christmas and got my refund in July, absolute joke 1 star is generous to them
Response from FragranceShop.comJul 16, 2026
We are sorry to hear about this frustrating experience, but it looks like there has been a mix-up. You have left this review on FragranceShop.com (based in NJ, USA), but we don't have an order for you. It looks like you meant to review The Fragrance Shop in the UK (thefragranceshop.co.uk) since you are based in the UK. We are entirely separate companies. Please move your review to their official Trustpilot page (https://www.trustpilot.com/review/www.thefragranceshop.co.uk) so their UK team can see this and help you resolve it
Luis Febre M.
Bad service, i pay and still don't receive the package. Is the first time and they stolen my money. Have free delivery but dont don't have They o control about the package
Response from FragranceShop.comJul 14, 2026
We understand your frustration with the delivery delay, but we want to assure you that we have not stolen your money. Your order was shipped on July 2nd via USPS (Tracking: 9261290339726006530872). According to USPS, the package is currently delayed but still actively in transit. We checked our system and did not receive any emails from you, but we see you have opened a dispute with Afterpay. We would have gladly resolved this for you directly had you reached out, but we will now provide the active tracking details to Afterpay to help resolve the dispute.
Daryl D.
It was false advertising. They said I completely different model and a completely different fragrance. Daryl Dudley Order #100372793
Response from FragranceShop.comJul 13, 2026
We are sorry to hear about your experience. We want to ensure every customer gets exactly what they ordered, but we are currently unable to locate an order matching your name. Please contact our customer service team directly with your order details so we can investigate this right away. Please note that we have a 30-day return policy to ensure you are fully satisfied with your purchase.
