FragranceShop.comReviews of fragranceshop.com

Perfume came opened seal broken don’t trust perfume is tampered

I placed an order with this unscrupulous company on May 25 2018, and later received an e-mail from them, stating that it was inexplicably cancelled "due to a billing address error." Thinking the order was cancelled, I placed a second order the following day, May 26, 2018. The company charged my card twice and shipped both orders, despite the e-mail from them stating that the first order had been cancelled, and the "order status" on their website for this order denoting "cancelled." For some reason, I only received the first package on May 31, 2018, which I promptly returned, expecting a refund. The second package, and the actual order I expected to receive, has yet to arrive to date. I have been strung along at every turn with this trifling company in my attempts to either obtain a refund or a replacement package. Their Customer Service number is left unanswered for hours and voicemails and order inquiries that I've made have gone unanswered. Further hampering matters is the fact that the UPS has found it difficult to contact the company, having also left voicemails concerning processing a claim for the lost package. After 30 days had passed without resolution, I contested the charge with my issuing bank and had the fraudulent charges refunded. Save your money and purchase from a reputable business that'll answer the phone when you call and actually care to ensure that you receive product that you paid for.

I bought 4 bottles of Amarige by Givenchy from fragranceshop.com on Dec.12 and my wife opened one in late January. It is bad, first time any Amarige has ever been bad in all my years of buying it for my wife. I contacted fragranceshop.com and they said that I had to eat the opened bottle since it was beyond the 30 days. They said that I could send the others back if I paid the shipping. They masked not standing behind their merchandise with the 30 day period, then me pay shipping?, not a reputable company in my humble opinion.