FragranceShop.comReviews of fragranceshop.com

Response from FragranceShop.comSep 21, 2026

We are very sorry to hear about your experience. All items shipped from FragranceShop.com are 100% genuine and sourced through verified supply channels, so we regret that the performance fell short for you. Customer satisfaction is extremely important to us, and we would like the opportunity to make this right. Please contact us at https://www.fragranceshop.com/contact-us/ with your order number so we can process a return for your items.

Response from FragranceShop.comSep 21, 2026

Thank you for sharing your feedback. We are sorry to hear that you received a version of Ysatis that did not match your expectations. Given that perfume houses periodically reformulate or update packaging over time, we completely understand how disappointing it is when a beloved scent profile changes. All items shipped from FragranceShop.com are 100% authentic and sourced from legitimate distribution channels. We want you to be satisfied with your purchase—please reach out to our customer care team at https://www.fragranceshop.com/contact-us/ with your order details so we can assist you with a return right away.

Response from FragranceShop.comAug 28, 2026

Thank you for being a loyal customer and for taking the time to reach out. We are so glad to hear you've loved your past orders, but we are truly sorry for the delay with this one. We regret that your shipment has been delayed due to unexpected carrier delays. If you would like us to look into the shipment status, offer a replacement, or assist you with a return, please contact our customer service team directly through our website with your order details, and we will be glad to make things right for you.

Response from FragranceShop.comAug 28, 2026

Thank you for reaching out, and we are sorry for the delay with your order. We are not able to look up your order details with the information provided here. Please contact our customer service team directly through our website with your order number, and we will be happy to help you locate your package or resolve this right away

Response from FragranceShop.comAug 28, 2026

Thank you for your feedback, and we are sorry to hear that the scent was not what you expected. All of our products are 100% authentic. Fragrances can sometimes smell different on different people due to individual skin chemistry, weather, or natural batch variations over time. If you wish to return your product, you can do so within 30 days as stated on our website for a full refund. Please contact our customer service team directly through our website with your order details, and we will be happy to assist you.

Response from FragranceShop.comAug 28, 2026

We are so sorry to hear about this, but it looks like there has been a mix-up. We do not offer or accept Clearpay as a payment method at FragranceShop.com. You have left this review for FragranceShop.com (based in NJ, USA), but it appears your purchase was made with The Fragrance Shop in the UK (thefragranceshop.co.uk)—we are entirely separate companies. Please repost your review on their official Trustpilot page (https://www.trustpilot.com/review/www.thefragranceshop.co.uk) so their UK customer service team can locate your account and assist you right away.

Response from FragranceShop.comAug 7, 2026

We investigate all missing product claims with full security checks. Our warehouse footage confirms the item was packed, and carrier delivery logs confirm the package arrived at full weight. We apologize for the delay during our investigation. All video proof and carrier documentation will be provided to your credit card company to resolve the dispute.

Response from FragranceShop.comAug 7, 2026

Thank you for your feedback. we are unable to locate any account or order matching the name John Fletcher II. Should this purchase have been completed under a different name or email address, please submit your order details via our contact portal at https://www.fragranceshop.com/contact-us/. Our customer care team will gladly investigate the tracking status for you.