FragranceShop.comReviews of fragranceshop.com

I wish I read the reviews of this company. My order is just sitting saying it's ready for pickup 8 days ago. Will never order from here again.

They send me open bottle with quarter of the cologne missing. When I contacted them with pictures, they offered me $15. What a joke and scam!!!! To clarify: cologne came without plastic on the box. It was clearly open and used before shipping.

Weird practices from this company. If you are overseas try trustworthy outlets like Fragrancenet, Noseparis, FragranceX - This company will list a fragrance in stock, then when you buy they send you a templated email saying it’s no longer in stock and refund you, then RELIST immediately again….You buy again and it’s the same cycle all over.

Don't buy from here if you live overseas! I bought a very expensive perfume for my daughter's birthday. The nozzle didn't work and we were told we could get a refund. We were unable to return it due to Australian laws as it is perfume and therefore flammable. We have been asking what to do for months and have had no response. It is a lot of money for FragranceShop to have taken from us.

You know what they say – “if it seems too good to be true then there’s most likely a catch”. Oh, how I wish I had followed this principle with fragranceshop.com I must say - the prices they offer are great and from my understanding the fragrances are legit and not counterfeit or fake. But it’s their method of delivery that’s likely to result in you getting nothing for your money. Based in the US, fragranceshop.com contract DHL for their order delivery who subcontract this to a 3rd party carrier. In Australia that seems to be DAI Post. What fragranceshop.com doesn’t disclose is they go for the cheapest possible delivery cost and to do so, their delivery instructions are fixed as ‘no signature required’. This is not disclosed on their order form nor is there any way for you to include any instructions of your own with your order. Well, that’s not a big deal you might be thinking, the carrier will at least live up to the promises they publish on their website “we provide hand to hand delivery so even if the instructions are ‘no signature is required’, we won’t leave a package if it is exposed and at risk.” Well, that promise is worthless because they will simply leave the package (regardless of its value) at your front door in full view, take a photograph of it and jump in their van and drive off. So, if the package gets stolen, they simply point the finger at fragranceshop.com who in turn points the finger at them. And guess what?? – under Australian consumer law there is nothing you can do. Unless you have written proof you gave instructions to the retailer that the package must not be left without a signature. Without this there is no ‘breach of contract’. Furthermore, the carrier is off the hook because their contract/agreement is with the retailer, not you. So, unless the retailer takes them to task it’s a big win for the porch bandits and you can kiss your money and whatever you purchased goodbye.

Purchasing from Australia, it has almost been 1 month and not only haven't received my order. But haven't received any order confirmation or email about the order. Terrible, please avoid!

If you’re from Australia don’t buy any fragrance from here. I didn’t get any confirmation for my order through email nor a tracking number to see where it is at. It was nearly a week and I still hadn’t got any updates and also don’t let the prices fool you, cause it’s in US dollars on the top right corner of the website

It's been 2 weeks since my order and still no sign of my order. Last update from tracking was 6 days ago ! Not just misleading in prices but also slow in delivery plus the tracking is very bad. Wouldn't recommend anyone in Australia to deal with this company !! In fact it's better and the same price buying or ordering from the Chemist warehouse !!!