Valued C.
I spent about $200 at this store
I spent almost $200 at this store, I went back a few days after purchasing with the receipt, and I just wanted to exchange. the sale associated said no. She claimed the package was open. I didn't even spray or use it. I trying to explain to her but she didn't listen and started arguing with me. the sales associate is unprofessional, and she needed to go get training for customers services. And learn how to listen. I will not going back to this place or this store again.
Response from Fragrance OutletJan 10, 2024
We are sorry to hear that you are not 100% satisfied with your experience with us. I assure you that we have addressed this issue with relevant team members and are actively working on making sure these kinds of situations happen as infrequently as possible. We hope that you will give us another chance and continue to trust us as your fragrance retailer. Thank you! Your feedback helps us do better.