Valued C.
Great service
Great service, Klarna didn’t work but the attendant was great!

Founded in 1990, The Fragrance Outlet, Inc. owns and operates over 110 Fragrance Outlet and Designer Fragrances stores. Our first store, Fragrance Outlet, made its debut in November 1990 in Potomac Mills Mall, just outside of Washington, D.C.The concept for Fragrance Outlet was simple – offer the widest selection of genuine designer fragrances sold by knowledgeable, friendly staff at affordable prices. The formula was foolproof, and the store was an overwhelming success. Throughout the next few years, Fragrance Outlet expanded its presence in the fragrance market, opening stores in the best Outlet Centers across the country and Guam. Fragrance Outlet, Inc. continues to grow with expansion plans exceeding 100 stores over the next several years.Now, The Fragrance Outlet is prepared to build upon its successful foundation and provide our loyal customer base with an online venue for purchasing designer fragrances at affordable prices – without leaving the comfort of home. We’re bringing the Fragrance Outlet shopping experience to your computer for the utmost convenience.
Fragrance Outlet (fragranceoutlet.com) has 16,738 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Valued C.
Great service, Klarna didn’t work but the attendant was great!
CESAR M.
encontré lo que buscaba muy buena atencion.
Kim H.
Store had note on door- be back in 15 minutes on. It was closed for 30 minutes on day before Valentines day.
Response from Fragrance OutletMar 14, 2024
We are sorry to hear that you are not 100% satisfied with your experience with us. I assure you that we have addressed this issue with relevant team members and are actively working on making sure these kinds of situations happen as infrequently as possible. We hope that you will give us another chance and continue to trust us as your fragrance retailer. Thank you! Your feedback helps us do better.
Julianna M.
Our package came on time and was pleased with everything. One bottle was leaking and they promptly sent a replacement. Appreciate the customer service and will definitely be buying thru them again.
Danell J.
Customer service. Sales lady brought me cologne that I purchased for my husband. Buy one get one free. Spend so much, get a free gift. All of these things made me very happy when I left the store.
Danielle
my sales associate made my experience GREAT! I hate that I don't remember her name because she was thee best! I'm a very indecisive person, and she was very patient while helping me choose the best cologne & perfume for my love and myself.
james G.
I felt I was rushed. If I wasn’t spending $100 or better I wasn’t worthy of good customer service.
Amber
I left thinking I got a deal....then I compared the prices online. The "outlet" prices were over 2x the prices of regular retailors. I will never shop there again.