LEONARD C.
Customer service was great
Customer service was great

Founded in 1990, The Fragrance Outlet, Inc. owns and operates over 110 Fragrance Outlet and Designer Fragrances stores. Our first store, Fragrance Outlet, made its debut in November 1990 in Potomac Mills Mall, just outside of Washington, D.C.The concept for Fragrance Outlet was simple – offer the widest selection of genuine designer fragrances sold by knowledgeable, friendly staff at affordable prices. The formula was foolproof, and the store was an overwhelming success. Throughout the next few years, Fragrance Outlet expanded its presence in the fragrance market, opening stores in the best Outlet Centers across the country and Guam. Fragrance Outlet, Inc. continues to grow with expansion plans exceeding 100 stores over the next several years.Now, The Fragrance Outlet is prepared to build upon its successful foundation and provide our loyal customer base with an online venue for purchasing designer fragrances at affordable prices – without leaving the comfort of home. We’re bringing the Fragrance Outlet shopping experience to your computer for the utmost convenience.
Fragrance Outlet (fragranceoutlet.com) has 16,738 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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LEONARD C.
Customer service was great
Trina
The lady told me the ones on the bottom was 20 bucks and I got 2 bottles from the bottom shelf one for men one for woman and when I checked out it was 84 bucks and some change she lied all the way around
Response from Fragrance OutletMar 14, 2024
Hi! We are sorry to hear this happened to you. Please contact us at [email protected] or at 1-888-919-6613 to further assist you. We are available 9am-5pm EST. Thank You Fragrance Outlet Customer Service
Brittany M.
Friendly staff
Deidre A.
Great atmosphere and every time I’m in the area I make it part of my plan to stop and shop
NICOLE J.
Great customer service and helpful.
Marc P.
Staff is amazing and very helpful, wide selection of men’s fragrances
j.vkzk
I felt pressured and my wife got cut off multiple time it was the absolute worst service possible I will never be again in my life !!!!!!!
Response from Fragrance OutletMar 14, 2024
We are sorry to hear that you are not 100% satisfied with your experience with us. I assure you that we have addressed this issue with relevant team members and are actively working on making sure these kinds of situations happen as infrequently as possible. We hope that you will give us another chance and continue to trust us as your fragrance retailer. Thank you! Your feedback helps us do better.
customer
Great recommendations and friendly staff!