Ashley A.
Great customer service
Great customer service

Founded in 1990, The Fragrance Outlet, Inc. owns and operates over 110 Fragrance Outlet and Designer Fragrances stores. Our first store, Fragrance Outlet, made its debut in November 1990 in Potomac Mills Mall, just outside of Washington, D.C.The concept for Fragrance Outlet was simple – offer the widest selection of genuine designer fragrances sold by knowledgeable, friendly staff at affordable prices. The formula was foolproof, and the store was an overwhelming success. Throughout the next few years, Fragrance Outlet expanded its presence in the fragrance market, opening stores in the best Outlet Centers across the country and Guam. Fragrance Outlet, Inc. continues to grow with expansion plans exceeding 100 stores over the next several years.Now, The Fragrance Outlet is prepared to build upon its successful foundation and provide our loyal customer base with an online venue for purchasing designer fragrances at affordable prices – without leaving the comfort of home. We’re bringing the Fragrance Outlet shopping experience to your computer for the utmost convenience.
Fragrance Outlet (fragranceoutlet.com) has 16,738 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Ashley A.
Great customer service
Valued C.
I liked who the sales man on the store was so friendly and attentive to my needs.
Valued C.
Our sales guy was great
C B.
I have placed 3 orders that were confirmed for a lot of money. All three have been cancelled without an explanation. I’ve just placed a 4 and last attempt order for over $800 and if this gets cancelled too I will not try this company again.
Response from Fragrance OutletMar 14, 2024
Hi! We are sorry to hear this happened to you. we would like to inform you that we have a fraud detection system for the safety of our customers. Please contact us at [email protected] or at 1-888-919-6613, should need need further assistance. We are available 9am-5pm EST. Thank You Fragrance Outlet Customer Service
Valued C.
wont let you return
Response from Fragrance OutletMar 14, 2024
Hi! Please contact us at [email protected] or at 1-888-919-6613 to further assist you. We are available 9am-5pm EST. Thank You Fragrance Outlet Customer Service
Bad Customer S.
I purchased a perfume for my mother online to get delivered before Christmas of 2023. I have been going back and forth with customer service to get a refund or send me another one as the perfume I ordered "WAS NOT DELIVERED" to my home. First they refunded me the money and then they withdrew the money again from my account. I have talked via email and phone conversation but no help. The last rep I talked to was provided with my phone number and was going to have her supervisor call but has not called. Just giving me the run around and are of no help. College Student on a budget.
Response from Fragrance OutletMar 14, 2024
Hi! We are sorry to hear this happened to you. Please contact us at [email protected] or at 1-888-919-6613 to further assist you. We are available 9am-5pm EST. Thank You, Fragrance Outlet Customer Service
ML
The rep was very polite and helpful and answered all our questions
Rwhite
My salesperson was fun and very informative.