Raquel T.
Awesome customer service.
Awesome customer service.

Founded in 1990, The Fragrance Outlet, Inc. owns and operates over 110 Fragrance Outlet and Designer Fragrances stores. Our first store, Fragrance Outlet, made its debut in November 1990 in Potomac Mills Mall, just outside of Washington, D.C.The concept for Fragrance Outlet was simple – offer the widest selection of genuine designer fragrances sold by knowledgeable, friendly staff at affordable prices. The formula was foolproof, and the store was an overwhelming success. Throughout the next few years, Fragrance Outlet expanded its presence in the fragrance market, opening stores in the best Outlet Centers across the country and Guam. Fragrance Outlet, Inc. continues to grow with expansion plans exceeding 100 stores over the next several years.Now, The Fragrance Outlet is prepared to build upon its successful foundation and provide our loyal customer base with an online venue for purchasing designer fragrances at affordable prices – without leaving the comfort of home. We’re bringing the Fragrance Outlet shopping experience to your computer for the utmost convenience.
Fragrance Outlet (fragranceoutlet.com) has 16,738 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Raquel T.
Awesome customer service.
Jonathan A.
Honestly the girls that work there are good on what they do. You ask for a certain cologne and take it a extra step and recommend colognes that match on what you asked
Amanda L.
I love this place, I love the fragrance attendants. The discounts are always available and the attendants are truly excellent.
IE
Customer service was 10/10, very helpful and inviting.
Valued C.
The customer service was great. Even in a store full of customers, I was recognized upon entering. I was helped quickly and given great customer service.
Patricia W.
Excellent service exceptional sales lady. She took her time she tested a few fragrance for me that I liked and I bought she help me to maximize my purchase with the specials that was going on and I loved it and I got a good deal I won money from the casino so I treated myself but I will be back again next month. Thank you so much sales lady.
Valued C.
Not very friendly. It appeared that there was a team member being trained by another during my purchase and she was not very nice or understanding with the new team member. I asked a question about the cologne I purchased, Opium, because I was told "I don't know we haven't gotten it in a long time" as I wanted to purchase two with the discount that was being offered. I was also advised to shop at the other stores. WOW
Response from Fragrance OutletMay 14, 2024
Hi! We are sorry to hear this happened to you. Please contact us at [email protected] or at 1-888-919-6613 to further assist you. We are available 9am-5pm EST. Thank You Fragrance Outlet Customer Service
LaMonica W.
Sam was great. Very friendly, attentive, knowledgable and helpful. The selections are excellent and the prices amazing.