Valued C.
Angela in concord mills mall customer…
Angela in concord mills mall customer service was exceptional! Her knowledge and attention to detail shows how much she enjoys her job!

Founded in 1990, The Fragrance Outlet, Inc. owns and operates over 110 Fragrance Outlet and Designer Fragrances stores. Our first store, Fragrance Outlet, made its debut in November 1990 in Potomac Mills Mall, just outside of Washington, D.C.The concept for Fragrance Outlet was simple – offer the widest selection of genuine designer fragrances sold by knowledgeable, friendly staff at affordable prices. The formula was foolproof, and the store was an overwhelming success. Throughout the next few years, Fragrance Outlet expanded its presence in the fragrance market, opening stores in the best Outlet Centers across the country and Guam. Fragrance Outlet, Inc. continues to grow with expansion plans exceeding 100 stores over the next several years.Now, The Fragrance Outlet is prepared to build upon its successful foundation and provide our loyal customer base with an online venue for purchasing designer fragrances at affordable prices – without leaving the comfort of home. We’re bringing the Fragrance Outlet shopping experience to your computer for the utmost convenience.
Fragrance Outlet (fragranceoutlet.com) has 16,738 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Valued C.
Angela in concord mills mall customer service was exceptional! Her knowledge and attention to detail shows how much she enjoys her job!
Valued C.
The customer service was amazing, the girl working with me was all around perfect she was showing me all the colognes i wanted to test and even giving me her personal favorites and she was so nice!
Walter
The young lady that help us deserve a raise, She was very polite,patience and professional, I went in there to buy me a perfume and Because of her I bought 3!! And most importantly she Spoke Spanish!! Gracias:)
Taneka
Great service
Michelle W.
We were a little uneasy the way your sales person was acting. He thought he rang us up incorrectly and kept throwing our receipt to the side and then said nope it’s right and again threw our receipt to the side so my husband had to ask for the receipt before leaving the store. Receipt is right either way but not sure why he acted the way he did. Left us feeling uneasy to come back. Thanks.
Response from Fragrance OutletJun 17, 2024
Hi! We are sorry to hear this happened to you. Please contact us at [email protected] or at 1-888-919-6613 to further assist you. We are available 9am-5pm EST. Thank You Fragrance Outlet Customer Service
Alan
The experience was good, both helped out alot trying to pin point exactly what I was looking for. Didn't feel like I was being sold on something I wasn't looking for and had great patience with me. Being out of state it felt nice talking to them as it felt more welcoming.
Judith E.
The lady was very nice she took her time to help us with the choice
Sandra R.
Fragrance Outlet has a great selection of beloved fragrances both classic and contemporary. The prices are fantastic. The website is easy to visit, and the checkout experience is a cinch. Highly recommend for all your fragrance shopping.