Pearley S.
Product didn't take long to come and…
Product didn't take long to come and packaging was good.

Founded in 1990, The Fragrance Outlet, Inc. owns and operates over 110 Fragrance Outlet and Designer Fragrances stores. Our first store, Fragrance Outlet, made its debut in November 1990 in Potomac Mills Mall, just outside of Washington, D.C.The concept for Fragrance Outlet was simple – offer the widest selection of genuine designer fragrances sold by knowledgeable, friendly staff at affordable prices. The formula was foolproof, and the store was an overwhelming success. Throughout the next few years, Fragrance Outlet expanded its presence in the fragrance market, opening stores in the best Outlet Centers across the country and Guam. Fragrance Outlet, Inc. continues to grow with expansion plans exceeding 100 stores over the next several years.Now, The Fragrance Outlet is prepared to build upon its successful foundation and provide our loyal customer base with an online venue for purchasing designer fragrances at affordable prices – without leaving the comfort of home. We’re bringing the Fragrance Outlet shopping experience to your computer for the utmost convenience.
Fragrance Outlet (fragranceoutlet.com) has 16,738 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Pearley S.
Product didn't take long to come and packaging was good.
Danielle
I ordered 2 fragrances and they never came. The tracking information was incorrect, as well. I had to email customer service, which didn't get back to me in a timely manner, and I was issued a refund (allegedly, it hasn't posted yet). No one went out of their way to make me feel appreciated as a customer, I was simply offered a refund or a re-order. I certainly expected better customer service. A coupon or partial credit or something would have been nice. I am not fully convinced this site is legit due to the very unprofessional experience I had.
Response from Fragrance OutletJul 12, 2024
Thank you for taking the time to leave us a review! Our team has issued a full refund for your order for this inconvenience. We truly are sorry to hear that your experience with us was not 100% satisfactory. Should you have any further questions or concerns, please do not hesitate to contact our Customer Service Department, at our toll-free number, 1 (888) 919-6613, Monday thru Friday, 9:00 am to 5:00 pm., and we'll be happy to assist you. We hope you'll give us another chance as your official fragrance retailer. Thank you, Fragrance Outlet Team
Valued C.
Haydee is the Best in Customer service she helps you find what you Love
Valued C.
The staff was just so willing to help & they didn't appear hurried.
Rebekah
Sales person knowledgeable and helpful and attentive.
George G.
The lady up front was very nice and patient with me, never saw her lose her smile and the prices and deals over there were the best I’ve ever seen. Definitely going back for more.
William B.
Great work!
Joseph M.
All were respectful, courteous and professional