Darrell F.
Great customer service …
I had a problem with the bottle I received and they sent a new bottle the very next day 5 thumbs up

Founded in 1990, The Fragrance Outlet, Inc. owns and operates over 110 Fragrance Outlet and Designer Fragrances stores. Our first store, Fragrance Outlet, made its debut in November 1990 in Potomac Mills Mall, just outside of Washington, D.C.The concept for Fragrance Outlet was simple – offer the widest selection of genuine designer fragrances sold by knowledgeable, friendly staff at affordable prices. The formula was foolproof, and the store was an overwhelming success. Throughout the next few years, Fragrance Outlet expanded its presence in the fragrance market, opening stores in the best Outlet Centers across the country and Guam. Fragrance Outlet, Inc. continues to grow with expansion plans exceeding 100 stores over the next several years.Now, The Fragrance Outlet is prepared to build upon its successful foundation and provide our loyal customer base with an online venue for purchasing designer fragrances at affordable prices – without leaving the comfort of home. We’re bringing the Fragrance Outlet shopping experience to your computer for the utmost convenience.
Fragrance Outlet (fragranceoutlet.com) has 16,738 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Darrell F.
I had a problem with the bottle I received and they sent a new bottle the very next day 5 thumbs up
Valued C.
Customer service was not that good
Valued C.
The customer service was great however the prices are kinda high to compensate the bogo. I bought a perfume for a $100 then found the same at another store for $60 which is a big difference but since the bottle was open wasn’t going to go through the trouble of returning it
Response from Fragrance OutletAug 13, 2024
We are sorry to hear that you are not 100% satisfied with your experience with us. Please contact us at [email protected] or at 1-888-919-6613 to further assist you. We are available 9am-5pm EST. Thank You Fragrance Outlet Customer Service
Dade C.
They have a very strong Positive Energy they ask the correct questions in order for them to have an idea of what they can offer the customer and based on that I was going to get one Bottle and walked out with 3.
Davido
Great prices and there was a sale in addition, plus I got excellent customer service.
Valued C.
Unable to return a purchase with receipt after opening. Did not have it in a tester.
Response from Fragrance OutletAug 13, 2024
We are sorry to hear that you are not 100% satisfied with your experience with us. Please contact us at [email protected] or at 1-888-919-6613 to further assist you. We are available 9am-5pm EST. Thank You Fragrance Outlet Customer Service
Anna T.
There was no packaging slip and the perfume does not smell like cotton candy at all.
Response from Fragrance OutletAug 6, 2024
We are sorry to hear that you are not 100% satisfied with your purchase. Please contact us at [email protected] or at 1-888-919-6613 to further assist you. We are available 9am-5pm EST. Thank You Fragrance Outlet Customer Service
Richard R.
The workers were happy to help me and help me choose a fragrance